Let’s Get Quizzical
Which agency regulates hazardous medical waste disposal?
OSHA
Posture in communication is usually described as either?
Open of close
What is the main reason for draping a patient during a physical examination?
Provides comfort and modesty for the patient
What actions should be avoided when handling a phone call?
Place the caller on hold right away
How should a medical assistant secure electronic record when not in use?
Logging off when unattended
What is the reservoir host in the infection cycle?
The first link
How much space do people usually keep in a personal conversation?
1-4 feet
What steps are necessary to guarantee that lab equipment operates correctly?
Check controls
A patient tells the MA she is being abused and wants it to remain confidential. What should the MA do?
Inform the provider
Which side of the body should the cane be used on?
On the unaffected side
How long should you rub soap in circular motions when washing your hands?
20 seconds
How can you enhance your ability to listen?
Think before you respond
What are the six c’s of charting?
Clients’ words, clarity, completeness, conciseness, Chronological order & Confidentiality
How should a medical assistant handle a conversation with an angry patient?
Stay composed and inquire how you can assist.
The Trendelenburg position is intended for patients who are?
In shock
What is the purpose of an autoclave?
Sterilization
What is body language an example of?
Nonverbal communication
What actions show effective nonverbal communication?
Leaning forward to listen
What should an MA check with the patient before they undress?
Reason for exam
Which method gives the most accurate temperature?
Rectal
How long does an autoclaved package stay sterile?
30 days
What is it called when something interrupts communication?
Noise
What is the initial step in preparing a sterile field?
Wash hands
Mr. Hall visits the office for a sore throat, and the provider orders a throat swab. When the medical assistant explains the procedure, Mr. Hall says, "No, I don’t want that." Despite his refusal, the assistant proceeds with the swab anyway. What is the medical assistant guilty of in this case?
Assault
What is a person with a high temperature called?
Febrile
How long must a medical office keep patient records?
7 years
What should the medical assistant focus on when preparing the back office for patients?
All equipment is working and the patient exam rooms are fully stocked
What is the bleach-to-water ratio for cleaning blood spills?
1:10
What legal term refers to the quality of care given by a provider or medical assistant?
Standard of care
Which forms give instructions for exams and tests in a medical office?
Patient education sheets
How should a patient’s chief complaint be documented in progress notes?
Using the patient’s own words
What disease do healthcare workers get most often?
Hepatitis B
Which action violates laboratory safety rules?
Eating & drinking
You overhear a coworker discussing a patient with another staff member, saying, "I wouldn’t be surprised if they’re involved in something illegal, given how often they come in for treatment." What is your coworker guilty of in this situation?
Slander
What should you do if a patient calls the office reporting shortness of breath?
Have them go the ER
When should a healthcare worker wear a gown?
When handling blood of bodily fluid
What are the two main patient identifiers?
First and last name with DOB
How do you communicate with a hearing-impaired patient?
Directly face the patient
An employee performing professional duties on behalf of the physician is known as?
Respondent superior
Where in a SOAP note does the doctor write the diagnosis?
Assessment
Which regulatory organization oversees the protection of PHI (Protected Health Information)?
HIPPA
What should a medical assistant do first before a dressing change?
Explain the procedure to the patient
What is the correct procedure for making corrections on handwritten charting?
Draw a single line through the entry
Why might access to patient records be denied?
Simply because a spouse or significant other requests them.
What is considered a sign?
Fever
How do you donn PPE?
Gown, mask, google/face shield, gloves
(go make good food great)
What is the proper way to rotate stock?
(FIFO) method first in, first out ensuring older items are used before newer ones
What are the responsibilities of a medical assistant when preparing a patient for an in-office procedure?
Providing any type of anesthetic
What legal term describes a physician's failure to fulfill their duty to a patient?
Malpractice
An exam room will operate efficiently when?
It’s stocked and organized