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Daily routines to maintain cleanliness
Personal hygiene
Unspoken messages sent through eye contact facial expressions and body language
Non-verbal communication
Using your own words to summarize what you heard the speaker say
Paraphrasing
Following a daily routine to maintain your bodies cleanliness
Personal hygiene
A collection of your best work in digital or paper form
Portfolio
Also known as ticket upgrading, is the action of selling your guest additional service and/or products based on needs and solutions also known as "add-on" services or products
Upselling
Any formal document that is signed agreement between two for parties and predetermines how certain situations will be handled should they arrise
Written agreement
Behaving in a manner appropriate for your business settings
Professionalism
The process of scheduling your current guest appointment prior to them leaving your salon
Rebooking
A communication to that catalogs and summarizes your education, employment history and professional
Resume
Professional products that are sold to guest through your recommendations based on their hair and body needs
Retail supplies
Giving your guest a higher level of guest service than offered by your competitor
Value added service
Overall evaluation of self-worth
Self-esteem
Those individuals who are most likely to purchase your services and/or products to direct marketing efforts
Target marketing
Using your own words to summarize what you heard
Paragraphs
Unspoken message sent threw body language
Non verbal communication