Maintenance
Hospitality
Retail
Manufacturing
100
What is a tool I can use to clean the floor?
Mop / Broom & Dustpan / Dry or Dust Mop
100
In Hospitality, we will be working at a place where people can spend the night when out of town. What do we call this workplace?
A Hotel!
100
In retail, we might work at a large store that sells EVERYTHING like food, clothes, electronics, and more! This large store is usually separated into DEPARTMENTS (hint hint, wink wink). What is this workplace called?
A Department Store
100
In Manufacturing, we may work in a huge building filled with boxes ready to be loaded into trucks. What do we call this workplace building?
A Warehouse!
200
You need to wipe down your table. There is still pencils, and folders on the table. What should you do first?
Clear the table before spraying & wiping down
200
TRUE OR FALSE: I can still respect someone if I do not like them
TRUE! You must respect and be polite with all customers, co-workers, and managers. Even if you do not like them personally.
200
When folding a shirt to display at the clothing section, you should be able to see the ____
The LOGO or DESIGN of the shirt.
200
In manufacturing, we take RAW MATERIALS and assemble them into ________ to sell.
PRODUCTS
300
TRUE OR FALSE: I can use any cleaning spray to clean the windows
FALSE: Only glass cleaner can be used on windows 
300
Does bedding (sheets, blankets, pillowcases) have to be changed out after EVERY guest?
YES!!! Not changing the bedding would be gross, not sanitary, and our guests might become sick!
300
TRUE or FALSE:
A customer is being rude and disrespectful to me. It must be caused by something I did.
FALSE!
Some people are just mean :(
A customer may come in having a bad day, and take it out on us. We need to remain respectful and contact our manager if needed.
300
Name three pieces of Manufacturing P.P.E
Hard Hat/Helmet, Work Gloves, Respirator, Safety Goggles, Earplugs, Reflective Vest, ETC
400
How do I know which cleaner to use on a surface?
Read the directions AND/OR ask a manager
400
Towels should be properly ______ before they are put away
FOLDED
400
Which is the correct order for these clothing sizes? (Arrange largest to smallest!)
S, M, XL, L, XXS
XL, L, M, S, XXS
(REMEMBER:
S = Small
M= Medium
L= Large
X= Extra )
400
TRUE OR FALSE:
You should lift with your back, and not your legs.
FALSE!!!!!
Do NOT lift with your back, you can become injured. Only lift with your legs.
500
What could happen if I were to mix glass cleaner (ammonia based cleaner) with a surface cleaner (bleach based cleaner)?
It will create a TOXIC DEADLY GAS!!!!!
500
What do we call using communication and people skills to address the needs of guests and customers?
Customer Service Skills
500
Which mattress is BIGGER?
Full Size or King Size
The king size mattress is larger
500
A big machine that lifts large pallets of boxes from place to place.
A Forklift