Show:
Main Offices
In the Field-Homes, Outreach, & Community
Prevention & De-Escalation
Emergencies, Evacuation, & Fire Safety
Forms, Folks, & FD-12s
100
These are NOT permitted on Pathways property or in vehicles transporting people we serve. (3 answers)
What are weapons, illegal drugs, and alcohol?
100
If anything concerning happens during the day, contact THIS person. Then, at the end of the day, notify THIS same person when you are safely done in the community at the end of your work day.
What is direct supervisor?
100
Listening and attending skills of therapeutic communication are the most effective tools of averting THIS kind of behavior.
What is violent behavior?
100
All doors leading to the outside should have THIS type of sign above to notify consumers and staff that it can be used to evacuate the building.
What are EXIT signs?
100
These staff members have WHAT in common.
What is they are all Officer Agents?
200
Missing exit signs, stairs with poor lighting, broken locks, blocked fire exits, and missing extinguishers are all examples of this...
What are work area hazards?
200
Before entering the field for the day, staff members can identify safety risks by reviewing these. (4 answers)
What are client's history with service providers, current living situation, team member's documentation, and team leader and team members' verbal input?
200
All staff are notified by this form of communication if an individual is barred from the office. This allows staff to be aware of their environment and to help prevent future conflicts.
What is an all staff email?
200
The fire alarm system may be activated automatically through THESE, but staff should do THIS to report a fire.
What are smoke/heat detectors and call 9-1-1?
200
When working with an ACT, Community Support or DHS client, you encounter the client having a medical emergency and call 911. Within 24 hours of calling 911, this FORM needs to be completed in Credible.
What is Unusual Incident Report (DMH UI or DHS UI)?
300
At this time, PTHDC does not offer services to this age group....
What is children (0-18 yo)?
300
You are to do THIS if you are in the community and see a drug deal in process or being set up to "go down."
What is leave the area without drawing attention to yourself?
300
If an acting out individual refuses to leave the main lobby and it becomes clear that it may be unsafe for other clients, staff members present but not working directly with the client should do WHAT.
What is usher other clients quickly and calmly into another waiting area, or outside, if warranted; and scan the area to clear items that could be used as weapons (i.e. chairs)?
300
Each PTHDC vehicle is equipped with THESE to be used in crisis situations.
What are Emergency Vehicle Kits?
300
This reviews PTHDC standards of behavior and behavior expectations. If a consumer acts out violently, or has a history of violence at PTHDC, the team working with this individual will develop this plan.
What is a Behavior Contract?
400
There are __ main buildings at 101 Q St. They are called buildings __, __, and __ on evacuation maps.
What is 3 buildings, A, B, and C?
400
HIPAA and professional ethics require that staff be aware of THIS issue when working in public areas (waiting rooms, stores, shelters, community outreach, etc.)
What is confidentiality?
400
True or False: Physical interventions and therapeutic holds are appropriate when a manic consumer acts out violently and threatens another person's safety.
What is False? Non-violent crisis intervention training assists staff in learning physical self defense posturing, however it is NEVER appropriate to lay hands on a consumer.
400
When calling 911 in an emergency, always request this kind of officer to respond.
What is a Crisis Intervention Officer (CIO)?
400
If an FD-12 is anticipated or in process, the staff member calling 911 must request that responding police bring THIS.
What is "bring transport"?
500
This temporary measure may be put into effect when a consumer acts violently or threatens violence while on Pathways property.
What is an office ban/bar?
500
Staff experiencing a threatening or violent situation will receive a debriefing and/or counseling by the program directors or team leader in a safe place within ___ hours. Staff experiencing these situations will not be required to make another response in the field for the remained of their current shift.
What is within 24 hours of the event?
500
The four helpful steps for effective listening are:
What is EARS? 1. EVALUATE your own feelings to determine if they are interfering with your therapeutic communication skills 2. ACKNOWLEDGE the other person's feelings and reflect those. 3. RECOGNIZE what is behind their agitation or concern. 4. SHOW appropriate affect. Be sincere, assertive, calm, and willing to help.
500
To report a fire, need for an immediate evacuation, or emergency situation impacting staff and consumers at the 101 Q St location, go to a landline phone and dial this to page all staff.
What is 7000? (it will beep then you can begin talking, only on ext 101 and 107)
500
During a Crisis Evaluation where an FD-12 is put into motion, these are the steps taken:
What is 1. Call 911, request CIO and transport 2. Fill out the FD-12 form 3. Staff email sent out (FD-12 in progress and location) 4. Give FD-12 form to staff to give to police 5. Team is to coordinate and determine who will go to CPEP to meet the client 6. Officer Agent will call CPEP to give a heads up about clients arrival 7. Staff email to announce FD-12 is over 8. UI written, if applicable 9. QI Department sends UI to DBH or DHS