HPE
ER Registration
Patient Advocates
General admitting
100

What does HPE stand for?

What is Hospital Presumptive Eligibility

100

What is the name of the column in the ER Track Board that we work out of?

What is 'Needs Reg' tab.

100

What is the name of our onsite MedData representative?

What is Hamilton.

100

Which services does registration register at Herrick?

What is behavioral health and Radiology.
200

How long is the period of coverage?

What is todays date plus the next month

200

When is it appropriate to register an ER patient that is not in our needs reg tab?

What is Never. 

I will also accept...

What is Downtime when EHR does not work.

200

Is this coverage appropriate for an IP admission?

7G Valid only for specific ambulatory prenatal care services

What is no. We should remove and refer to elevate.

200

What should everyone open when running eligibility?

What is the RTE response, chevrons to assure no other insurances are listed. 

300

What are three possible reasons why a patient might qualify for HPE.

What is

Income

Age

Pregnancy

Uninsured

300

When providing observation letters/inpatient letters what is the name of the column on the trackboard you monitor?

What is "Admit" tab.

300

What is the weekly Financial Clearance metric goal?

What is (+) 98%.

300

When is it appropriate to leave an insurance unverified on a HAR?

What is never. We should not be leaving insurances that have not been verified. A proper hand off to the next team member should be done if RTE is currently down. 

400

What documents do patients have to provide in order to receive HPE? 

What is none! Application information is based on attestation.

400

Which payers required RTC completions?

What is Kaiser and VA.

400

____ & ____ ____ should always be listed in a newborns coverage.

What is Start, end dates.

400

Which consent floors do the 1530 staff members cover?

What is the remaining consents from the 530shift & 7am shift. (4th floor, ICU, 6N 6101-6125)

500

Who enters the HPE application?

What is the entire Patient Access Team via the online portal as all staff members must have access to abide by their job requirements. Please see management if you do not have access.

500

What is the name of the WQ you should review and clear prior to your end of shift to assure items are not missed?

What is EHAA ED Missing Registration Items.

500

If a HINN12 request came in today. What day would be listed as the effective date presented to the patient?

What is tomorrow (T+1)

500

When receiving a phone call from the units to update a patient to Hospice. What is needed to initiate that request?

What is a Hospice order. 

Remember that in these situations there should be two separate HAR's. We should never have two admissions to one hospital account number.