Outpatient
HUMC,JFK,RBMC,OBMC,BMC,RMC,JSUMC,OUMC,SOMC
What hospitals does PAC schedules for ?
9 hospitals
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What does FAD Stand for?
It a Patient Portal for the patient to access their medical record.
What is MyChart?
A form of communication used to advise of information that may be needed for that patient administrative with in Epic.
What is inbasket?
PAC
Who is the best department ?
Dr. name & Address
Patient name & DOB
Test name , DX or DX code, Dr Signature
What is prescription ?
Billing Department
Where should you direct calls REGARDING TYPES OF CREDIT CARDS THAT HMH FACILITIES ACCEPT ?
MyChart Support
What area do you go to at put a ticket in?
Residents
What are doctors in training called?
Decision Tree Abbreviation
What is DT?
Modified Barium Swallow abbreviation
What is MBS?
Where should you direct a patient if they about a list of providers that accepts their insurance ?
Ask them to call their insurance providers the number on the back of the card or website.
When sending activation code you use this method.
What is Email?
A slot that is on the schedule set up for adding 1 additional patient onto a schedule that only allows 1 patient (2 patients in 1 time slot). Warning comes in but you can still schedule.
What is Overbook ?
No insurance the doctor is not in covered insurance plan
What is Self pay ?
When a patient need to be seen ASAP 24-48 hrs. This must be on the prescription when schedule . There is a special protocol when scheduling these exams?
What is STAT ?
Name 2 resources you use when working FAD Calls.
What is FAD Information, FAD Contacts, HMH Website, FAD tracker
Should check the parents chart to see if they have a my chart if one is not made they need to create a account.
When a parent has proxy but can't view there child chart what should you check?
1 yr &1day from last physical or later
How physical how should it be scheduled?
First & Last Name
DOB
Phone number
Address
What are the identifiers that can be use to verify an account?
Meaning on a prescription
Ć (C with line)
Ś (S with line )
What is ..
With IV Contrast = c with a line
Without IV Contrast =s with a line
UNETHICAL BEHAVIOR COMPLAINTS FROM CALLERS TO REPORT ANY BEHAVIOR
Who is the Corporate Compliance line?
HMH Well (HMH blue design)
What is the suggested App that the patient should look for when they search the play store on their phones?
What is an Established Patient ?
establishes national standards to protect individuals' medical records and other individually identifiable health information (collectively defined as “protected health information”)
What is HIPPA Privacy Rule?