Responsiveness of Staff
A great acronym to help ensure that every patient encounter includes the essentials.
What is A.I.D.E.T. Acknowledge, Introduce, Duration, Explain, Thank.
The hospital collects data on these national goals to ensure that our patient safety processes are effective.
What is Patient Safety?
Inpatient
What is the population eligible to receive an HCAHP survey
A "Just Culture", emphasizes that staff are held accountable if one bypasses established safety practices.
What is accountable?/What is accountability?
Incident report follow up, intense analysis, and root cause analysis are tools used to discuss ways to prevent these from happening again.
What are errors?
What are medical errors
What is patient harm?
This essential activity allows staff to be proactive in caring for patients, anticipating their needs and keeping them safe...
What is Purposeful Hourly Rounding?
When a mistake is made, but is caught and corrected before affecting the patient, this type of event should be reported in the incident reporting system (ESRM / Quantros).
What is Near Miss?
63.5%
What is our overall hospital rating (OHR)?
FMC practices this type of response to error by looking at processes and systems to identify root causes of errors and adverse events rather than placing blame.
What is non-punitive?
This is the process of addressing dissatisfied patient needs in real time, while escalating them up the ladder or the action taken in response to service failure.
What is service recovery?
Pain, Potty, Positioning, and Possessions
What are the 4 P's?
This hospital practice or policy empowers staff can speak freely up when they see something that may affect patient care.
What is Stop the Line?
Definitely yes
What is "Would you recommend this hospital"?
This type of error can result from human factors such as lack of knowledge, lack of critical thinking, and too many distractions.
What is Human Error?
Always, Transition, Preferences, YES, Best, and Hourly Rounding
What are buzz words?
An activity where nurses use their communication skills to ensure the patient, and the ongoing or off going nurse and the family are all in the loop on the patients care, needs and goals.
What is Bedside shift Report?
These handoff communication tools are used to prevent things from falling between the cracks when patients are transferred from one unit or department to another.
What are I Pass the Baton and Ticket to Ride?
ALWAYS
What word do we want patients to use on their HCAHPS surveys?
This type of behavior occurs when staff knowingly bypass established safety practices in disregard for the safety and well-being of patients.
What is reckless?
Daily Director Huddles to review safe hospital operations and safety concerns shows that this is a top priority for hospital management.
What is patient safety?
This is the term used to describe the process that creates the expectation that everyone responds to patient call lights, regardless if it is their patient or not.
What is the "NO PASS ZONE?"
The name of the program initiated by Hospital Executive Leadership to prevent injuries to staff and patients from lifting patients.
What is the Atlas Lift Program?
Hospital Consumer Assessment of Healthcare Providers and Systems
What is HCAHPS?
One of the cornerstones of this type of culture promotes a blame-free environment where individuals are able to report errors or near misses without fear of reprimand or punishment.
What is "Just Culture"?
Always Smile and Find a way to say YES
What are our CEO (Jeffrey Welch) 2 rules?