Patient Satisfaction
The tools used to collect feedback from patients about their healthcare experience.
What is patient satisfaction surveys?
The fundamental rights that patients have in healthcare settings.
What is patient rights?
Supporting and representing a patient's best interests in the healthcare system.
What is patient advocacy?
Healthcare approach that focuses on the individual patient's needs and preferences.
What is patient- centered care
Giving patients the knowledge and tools to take control of their own healthcare.
What is patient empowerment?
Assess the effectiveness of communication between the patient and the healthcare provider.
What is communication satisfaction question?
To be fully informed about their medical treatment, including potential risks and benefits, before agreeing to proceed.
What is informed consent?
The role of a patient advocate in healthcare system.
What is supporting and empowering patients in navigating the healthcare system.
The core principles of patient -centered care.
What is respect for patient preferences, coordination and integration of care.
The importance of setting goals for patient empowerment.
What is helping patients to identify and work towards achieving their healthcare goals.
Evaluate the patient's satisfaction with the amount of time they waited to receive care.
What is wait time satisfaction question?
Right of a patient to have their personal and medical information kept confidential and secure.
What is the right to privacy?
Helps to improve communication between patients and healthcare providers.
What is to facilitate clear and open communication , helping patients understand their diagnosis and treatment options, and ensuring their concerns are heard and addressed.
Shared decision-making in the context of patient- centered care.
What is patient and healthcare providers working together to make decisions about treatment options that aligns with the patient's values, preferences and goals.
Effective communication helps to empower patients by doing the following...
What is fostering trust, understanding and collaboration between patients and healthcare providers.
Gauged the patient's satisfaction with the cleanliness and appearance of the healthcare facility.
What is facility satisfaction question?
To be treated with respect, consideration, and without discrimination.
What is the right to dignity?
Patient advocate must help to protect or uphold.
What are informed consent, privacy, dignity, access to care, and the right to participate in decision making?
Importance of cultural competence in delivering patient- centered care.
What is ensuring care is respectful and responsive to cultural beliefs, practices and needs of diverse a patient population.
Self-management contributes to patient empowerment in the following ways.
What is helping patients to take an active role in managing their health.
Measures the patient's satisfaction with the ease of getting appointments and accessing healthcare services.
What is access to care?
To receive safe and quality healthcare services to prevent harm or injury.
What is the right to safety?
Empower patients to take an active role in their healthcare.
What is providing education and encouragement to help patients understand and assert their rights.
Coordination of care contributes to patient-centered care.
What is ensuring that care is seamless, comprehensive, and tailored to the individual needs of the patient.
Health literacy is important for patient empowerment when they can do the following.
What is understanding health information?