HCAHPS
The official survey vendor for all of our patient surveys
Who is Press Ganey?
We serve with fullest passion, creativity, and stewardship, and exceed expectations of others and ourselves
What is Excellence?
This rhyme can help with patient unplanned descents
What is "call, don't fall?"
The 'top box' answer for all of the 'How often...' questions
What is Always?
We show care with listening, empathy, and love and accompany and comfort those in need of healing
What is Compassion?
When possible, we should include these people in important or critical conversations regarding the patient's plan of care
Who is the family?
The 'top box' response for the overall hospital rating question
What is 9 or 10?
We celebrate each person's gifts and voice and respect the dignity of all
What is Inclusion?
This refers to the area of outside a patient's room when a call light is activated
What is a "no pass zone?"
The government agency that requires hospitals to participate in the HCAHPS survey
What is the Centers for Medicare and Medicaid Services (CMS)?
We commit to the power of working together while building and nurturing meaningful relationships
What is Collaboration?
This engaging step in patient care will set the tone for building rapport and help staff understand the needs of the patient at any point in their stay with us.
What is active listening?
First 'H' in HCAHPS stands for this [____ Consumer Assessment of Healthcare Providers & Systems]
What is Hospital?
We inspire trust through honesty and demonstrate courage in the face of inequity
What is Integrity?
This group of people is responsible for a patient's experience at the hospital
Who is everyone?