Therapies and Disease States
Xolair and Nucala are used to treat what condition?
What is Asthma
Phone numbers, DOB, MRN, and email addresses are examples of what?
Protected Health Information
This employee tries to hold a board game night with friends every month.
Who is Madi
This is the action of understanding, being aware of, and vicariously experiencing the feelings, thoughts, and experiences of another.
What is empathy
What year was Heritage established?
What is 2015
Muscle pain, headache, fatigue, and blood pressure fluctuation are common side effects for what therapy?
What is Immunoglobulin
Who is notified of patient complaints and is responsible for the complaint log and ensuring resolutions have been met?
Director of Patient Experience
Which employee enjoys watching Formula 1 racing on Sunday mornings?
Who is Amanda C
This is a global organization of healthcare professionals working together to improve patient experience across healthcare.
What is the Beryl Institute
What does RXPX stand for?
Pharmacy Patient Experience
What frequency is Vyepti infused?
What is every 3 months
What program provides patients and caregivers with information that can enhance knowledge and skills necessary to optimize the benefits from therapies provided by Heritage.
What is Therapeutic Management Program (TMP)
Which employee loves woodworking and has scrapped their shop cabinets 3 times due to incompetence?
Who is Chris
The sum of all interactions, shaped by an organizations culture, that influence the patient perceptions across the continuum of care defines what?
What is our purpose?
What is delivering a level of care no one else is willing to provide.
Which disease is a X linked disorder and mainly affects males. Symptoms typically start with a child shows signs of muscle weakness during toddlerhood.
What is Duchenne's Muscular Dystrophy
What is the required timeframe to complete a grievance form after receiving a patient grievance?
What is 24 hours
This person dressed as the Chief's wolf mascot and made an appearance at the mascots wedding.
Who is Drew
Every _________ impacts patient experience.
What is interaction
What is our Niche?
What is Personalized & Comprehensive Pharmacy Services.
This disease is sometimes referred to as the Royal disease because it affected Royal families in the 18th and 19th centuries.
What is Hemophilia
This form is used to allow authorization to speak to someone other than the patient about their health and provides permission for electronic communication.
What is Patient Communication Preference & Acknowledgement for Electronic Communication.
Which employee took a headshot that made it to the cover of Time Magazine?
Who is Ka-Nor
What does the H.E.A.R.T acronym stand for?
What is Hear, Empathize, Apologize, Respond, and Thank
What are our core values?
What is empathy, passion, trustworthy, no entitlement, and ownership of outcomes.