GOALS
Riddle Hospital's FY24 Patient Experience Goal
What is increase "Likelihood to Recommend"?
The company we partner with to conduct and track our Patient Experience Surveys.
What is Press Ganey
The acronym for Acknowledge, Introduce, Duration, Explanation, Thank
What is AIDET?
_______ __ is a term used for speaking highly of another staff member and describing how well another staff member will take care of a patient. (This could include describing their years of experience, how many procedures they've done, how thorough their care is, how compassionate they are etc.)
What is "managing up"
This man hosted Jeopardy for 37 seasons.
Who is Alex Trebek?
The Patient Experience Goal is to Increase Likelihood to recommend. What other goals are tracked on the visual strategy boards?
What is Length of Stay?
I clearly understood the _________ for taking each of my medications.
What is Purpose
To provide effective communications for non-hearing and non-English speaking patients and/or companions we would use this.
What is utilizing Interpreter Services/Stratus?
The process of turning a negative experience/service into a positive one.
What is service recovery?
She broke records for the number of times an album was streamed over the past week and is known for putting Travis Kelce "on the map."
Who is Taylor Swift?
>70.29
What is Riddle Hospital's FY24 Patient Experience (Superior) Goal?
Under the HCAHPS survey domain of Communication with Nurses, patients are asked these questions.
What are:
Nurses treated me with courtesy and respect
Nurses listened to me
Nurses explained in a way I understand
The 5 P's of purposeful hourly rounding
What is Pain, Potty, Position, Placement, Possessions/Personal Belongings
The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
What is the Patient Experience?
The name of Sam Riddle's racehorse.
What is Man O' War?
Area on each unit/department where the patient experience goal is displayed.
What is the Visual Strategy Board?
Staff took my ______ into account in deciding what my health care needs would be when I left.
What is Preferences?
This is the term used to describe the process that creates the expectation that everyone responds to patient call lights, regardless if it is their patient or not.__ ____ ____
What is the "NO PASS ZONE?"
The three C's from Next Gen Riddle
What are Communication, Collaboration, Compassion?
The only Triple Crown race that Man O' War did not appear in.
What is the Kentucky Derby?
The answer we hope our patients choose when answering the survey question "Would you recommend this hospital?"
What is "Definitely Yes"?
Acronym for Hospital Consumer Assessment of Healthcare Providers and Systems
What is HCAHPS?
When nursing staff use their communication skills to ensure the patient, the oncoming and outgoing nurses, and the family are all in the loop on the patients care, needs and goals.
What is Bedside shift Report?
Riddle Hospital has become the leader in the MLH system in this HCAHPs Domain by implementing Discharge Phone Calls.
What is Discharge Information
The number of grapes that go into one bottle of wine.
What is 700?