Enrollments
All Harbor Health Patients, as well as the parent/guardian of pediatric patients, and patient caretakers or family members.
Who can sign up for the patient portal?
This menu allows a patient to reset his/her password and opt in or out of text messaging alerts.
Settings Menu
Forgotten passwords and usernames
T/F: A patient can send a message to anyone at Harbor Health Services through the patient portal.
False: Patient's can contact their care team, referrals, behavioral health, dental, or social services.
T/F: A patient can have a shared portal account for multiple practices on NextMD?
True: Patients that see providers are more than one practice using NextGen can have one portal login for all practices.
T/F: Patient's must have an email address in order to sign up for a patient portal account.
False: A patient can sign up for the portal without an email address. They will have all the same access as a patient with email, but they will not receive email notifications.
A patient can send a request to schedule an appointment using this menu.
Schedule Menu
If a patient is receiving emails, but has not signed up for the portal they may be ________________________________.
Partially Enrolled - email PatientPortal@hhsi.us and the support team will unenroll the patient.
T/F: Patient portal messages are saved in the patient's chart.
True: A copy of the portal messages sent from NextGen are saved in the patient's chart.
The ________________________ shows the patient general practice information, upcoming appointments, a current medication list, and a preview of his/her inbox.
Patient Portal Dashboard
What are three guidelines for creating a Patient Portal username?
If a patient needs to send a message to the referrals department, they would use this menu.
Mail Menu
If a patient cannot see a recent immunization, they can update the portal by ________________________________________.
Requesting a personal health record
Patient portal messages are _________________ so patients and the care team can discuss medical information using portal messages.
secure
A patient can view recent lab results by clicking the ____________________ menu.
My Chart
T/F: Patients can ONLY enroll in the patient portal during a visit to a Harbor Health Clinic.
False: Patient's can also complete a self-enrollment. The patient will complete the online form to request an account. A member of the portal support team will approve the account in 1-2 business days.
The _____________ menu allows patients to view their bill and make payments.
Statements
1. Incorrect information entered on the enrollment form
2. Patient is between 12-17 years old
3. Patient is not an active Harbor Health patient
T/F: A patient will receive a notification to their personal email when a secure message is sent to the portal.
True: If the patient has provided an email address s/he will receive an alert that a message, document, or result has been posted to the portal.
A patient can un-enroll from the patient portal in the _____________________ menu.
Account Settings
Which age group cannot be enrolled for a patient portal account?
12-17 year old patients
A patient can research medications, check symptoms, and use health decision tools using the _______________________ menu.
Patient Education
How can a patient reach Patient Portal support?
1. call 617-533-2336
2. email patientportal@hhsi.us
Do Not Reply
T/F: A patient can download and print a copy of their record to share with an outside provider.
True: Patient's can download and share information posted on the portal with any other provider they are seeing for care.