Satisfaction Data Terms and Facts
The third party vendor that conducts patient satisfaction surveys in order to provide satisfaction data and trends.
Press Ganey
True or False: Test Trays are a part of the Positive Impressions program.
False, test trays are a part of the Patient Solutions program.
The frequency in which the digital data board scores should be updated.
Monthly
The PI pillar that encompasses shadow reports, service recovery logs, and new admission visits.
Defining Moments
The business card sized paper that will be given to employees to put in their badge holders as an aid to remember our 3 Press Ganey goals.
Badge Buddies
The three food service question topics measured via Press Ganey patient satisfaction surveys.
Quality, Temperature, Courtesy
The frequency in which Power Plates should be conducted for nursing units.
Weekly
The percentage of new patient admissions that should be visited each day on priority units (if the account has an established patient experience program).
90%
The PI pillar that encompasses the rewards and recognition log and nursing celebrations.
Engagement
The term for our "break even" patient satisfaction goal range in which no money will be owed to Mayo and no money will be rewarded to Morrison.
No Risk/No Reward
The date that determines which month a patient's returned survey results will be analyzed (Admission Date, Discharge Date, or Survey Returned Date).
Patient's Discharge Date
The program that rewards the nursing unit with the highest and/or most improved Press Ganey Courtesy score.
Traveling Trophy Program
The words that spell out the abbreviation "EVS" on the positive impressions audit.
Eye Contact, Voice Projection, Smiling
The PI pillar that encompasses patient satisfaction action planning and right people right place strategies.
Tailored to Fit
Saint Mary's Campus courtesy no risk/no reward goal for Q3 2021.
67.7%
The number of days allotted for patients to respond or return their satisfaction surveys thus allowing the month to close.
45 days
The program in which each Food and Nutrition Services manager is assigned nursing units to check in at least quarterly and be a resource for the nurse manager.
Floor Ownership
The percentage of associates who need to exhibit appropriate scripting practices during patient interactions to pass the positive impressions audit.
80% or 4 of 5 associates audited
The PI pillar that encompasses training logs and self audits.
Expertise
Saint Mary's Campus temperature no risk/no reward goal for Q3 2021.
42.1%
The term for analyzing patient satisfaction data in which the percentage of the most favorable answer is measured ("Very Good" responses).
Top Box
The nurse unit that won the most recent Traveling Trophy at Saint Marys Campus.
DO6D
The percentage of employees and managers who should complete positive impressions trainings at least every 6 months.
85%
Name the four PI pillars.
Defining Moments, Engagement, Tailored to Fit, Expertise.
Saint Mary's Campus quality no risk/no reward goal for Q3 2021.
36.8%