"Thank you for choosing White Plains Hospital" the "T" in AIDET stands for this.
What is Thank?
100
Name the program designed to decrease noise on the units.
What is Code Hush?
100
A national, standardized, publicly reported survey of patient's perspectives of hospital care.
What is CAHPS Survey?
200
Greeting people with a smile and using names when appropriate "Good Morning Mr. Jones, welcome to White Plains Hospital, we are glad that you are here. This is an example of the "A" in AIDET.
What is Acknowledge?
200
"Offering an apology, listening to a patients concerns, demonstrating empathy, and providing free parking coupons or meal cards are examples of"
What is Service Recovery?
200
The company that sends out surveys to measure patient satisfaction at White Plains Hospital.
What is Press Ganey?
300
"My name is Mary, and I will be your nurse today. I have been a nurse here for 8 years." The "I" in AIDET stands for this.
What is Introduce?
300
Communication tool used at WPH in order for staff to communicate patient handoff.
What is SBAR?
300
A tool used at WPH to communicate effectively to patient's and their families.
What is AIDET?
400
"Dr. Smith had to tend to an emergency, he wanted you to know that he will be approximately 30 minutes late." The "D" in AIDET stands for this.
What is Duration?
400
This action performed by nurses and techs has proven to cut down call bells at WPH over the past few years.