Schedule me in!
What kind of scheduling method does a patient not need an appointment?
Open hours
What is considered a new patient?
patients that have never seen a provider and patients that have not been seen at the practice for 3 years or more.
Who does a MA notify when there is an emergency inside of the office?
The provider
Identifying with the feelings of others
Empathy
Salutation
Scheduling method where two patients can be booked for the same timeslot.
Double-booking
Appointments for new patients differ from returning patient's appointments in what way?
Appointments for new patients must be longer.
In what two places should the MA note that a patient cancelled?
In the appointment book and in the patient's medical record.
Protects Patient's privacy.
HIPAA
Who do MAs write letters or email messages to?
Patients, insurance companies, or vendors
Timed
What are the contact methods for patients? (Name 3)
What should be put in the appointment book and the patient's medical record if the patient missed an appointment?
NS (no-show)
a formal order from a primary care provider for a patient to see a medical specialist or receive medical services.
Referral
In this format the addresses, salutation, and body of the letter are in line with the left margin. The date, closing phrase, and signature line may be in the center or on the right margin.
Modified block letter
Scheduling method where appointments are scheduled based on disease, condition, or illness
Cluster
What guidelines should be followed when giving appointment reminders by any method?
HIPAA
A MA should block off times for what type of visits?
Visit from sales representatives.
the process of providing justification for a referral to an insurance provider and assuring that the services are covered by the patient's policy.
precertification
The least formal type of format for a business letter.
simplified letter
Scheduling method where a set number of patients schedule for same time period and are then seen in order of arrival.
Wave or modified wave
What two Notices should be given in a new patient packet?
Notice of privacy practices and Notice of patient rights and responsibilities.
What are the three things that can be included in the patient sign-in sheet?
Patient's name, appointment time, and provider's name.
Approval from an insurance provider confirming that a referral or procedure is agreed to be necessary and will be covered by the patient's insurance policy.
Preauthorization
Where should the copies of letters be placed?
Patient's medical record.