Patient Experience
What is the first thing you should do when entering patient's room?
Knock, and introduce yourself
What must be checked before transporting an isolation patient?
The precautions outside of the patient's room.
What are the two patient identifiers?
The ticket to ride says the patient requires oxygen, but the patient is not currently on oxygen.
Clarify with the nurse before transporting the patient.
What is our turnaround time goal?
23.5 minutes
What is AIDET, and what is an example?
Acknowledge: "Good morning Mr./Mrs..."
Introduce: "My name is __ and I am from patient transport"
Duration: "I will be taking you to..."
Explain: "Is there anything else you need? Should we call your nurse?"
Thank: "Thank you Mr./Mrs __, it was nice to meet you"
What is a used isolation cart?
Something that transport does not move!
Before going into a patient's room what is the first thing you should do?
Verify isolations, obtain proper PPE, and hand hygiene.
Your patient is not physically wearing a wristband, but it is in the chart. Can you still take the patient?
The wristband must physically be on the patient. If it is in the chart, have nurse put it on the patient.
How often/when should we use hand sanitizer?
100% of the time. Before and after going into a patients room.
What is EVS?
Eye contact, voice projection, smile
This equipment is required for going in an isolation patient's room.
PPE (personal protective equipment)
Scenario: While you are pushing a patient off the elevator the oxygen sudden becomes disconnected - What should you do next?
While we cannot connect or disconnect oxygen while at the starting location or destination - We can reconnect if it comes unplugged during transport.
What should you do if you are picking a patient up, and the ticket to ride is not signed?
Notify dispatch the patient's name that did no have a ticket to ride signed.
How long do you have to complete each task?
21 minutes or less
What should you NOT talk about with patients?
Politics, religion, test results
Think Fast: The nurse tells you the patient has bed bugs! What PPE should you wear?
No PPE requirements
When dropping off a patient they ask, "Can you please get me a small cup of water?" What do you do/say?
For your safety, lets contact your nurse with the call bell to see if we can get you something to drink.
Redirect the patient to asking the nurse. Refrain from saying things like, "I can't" or "I am unable to"
You are assigned an ED admission but transport them upstairs in the ED stretcher. Is this the correct process, and why or why not?
This is the INCORRECT process. This delays throughput, which also delays patient care.
What is our RTA goal?
Less than 10 minutes 65% of the time.
What is the question on patient home survey relating to patient transport?
Was your transporter friendly and courteous?
Think Fast: You notice when preparing the patient for transport there is blood on the railings and sheets. What PPE should you wear in the hallway?
No PPE requirement, however before leaving the patients room you should sanitize anywhere your hands will touch (with gloves on).
Think Fast: You observe that the patients speech is becoming slurred and they are having difficulty breathing in the middle of transport - what should you do?
Go to the nearest nursing station and call a medical emergency - in addition contact your supervisor.
Think Fast: You are waiting with a patient in the pharmacy. The person behind you falls unconscious - what should you do?
Call medical emergency. While waiting for assistance verify if the patient has stopped breathing - if they have stopped begin CPR.
What is our NRC goal?
74.4%