PayDirect Jeopardy

Deposits

100

In layman’s terms, please explain the difference between a deposit versus a payout.

Deposits: From Customer -> Merchant

Payouts: From Merchant->Customer

200

What does RM stand for?

Request Money

300

Is [e-mail] is a PayDirect email address?

False! All PayDirect domains will resemble PayDirect in form. 

400

You receive an email from a customer saying..”My account is suspending..” What code should you be looking for in the system?

Code 13/14 - Transaction Rejected due to our Risk Management System.

500

List five tools you would use you search for a deposit.

Api, Looker, Interac Portal, Slackbot, External Interac Link

Payouts

100

Payout and Payins have the same rejection codes. T or F?

False! They have their own respective codes.

200

How long does it take for a payout to expire automatically?

Seven days.

300

How do you determine the merchant transaction ID?

W599753068IN

Remove the letters, and strictly take the numbers.

400

Where can you find the password for a payout?

Nowhere! The password for withdrawals is handled by a merchant.

500

Can we resend a payout notification for a Scotia payout?

Payment OPS can only resend for PATENO payouts. (If the request comes from a merchant)

Codes

100

What is a transaction code 100?

Transaction was successful.

200

For code 104s, how long is the window for a customer to send the funds prior to being classified as a 104?

2 hours for manual, 24 hrs for RM

300

What is a code 15?

Information mismatch, name or email address.

400

What is a code 102?

Mismatching amounts.

500

What is the difference between a transaction code & settlement code?

Transaction rejection codes indicate status of initial transfer.

Settlement codes direct you towards the refund status.

Refunds

100

How long does it take to reissue a refund?

2 days.

200

What tool is used to look up the status of a refund?

Apaylo

300

When reissuing an expired refund, which team would you transfer it to?

Payment OPS

400

What is the password for all refunds issued via PayDirect?

Winter

500

When can you cancel a pending refund?

^{Only a team lead or manager are authorized to cancel refunds.}

^{The refund must be under $300 CAD .}

^{Note: if the value is over $300 CAD the customer will need to wait for the transaction to expire manually (7 business days from the date it was initiated).}

^{There is an obvious error in the refund sent such as:}

^{Incorrect domain, spelling, etc.}

^{Internal error where the incorrect information was provided or entered.}

Absolutely Random.

100

Triskaidekaphobia is the fear of this number.

The number 13.

200

What was Dan's order at Wendys for the past week?

Jr Bacon Cheeseburger + Fries

300

Jennie was a former professional....

Poker Player

400

Which company did both Nikita & Donna work at?

Rogers

500

What is Mike's dog's name?

Murphy