Document Names
ACC038
Earnings Certificate for Abatement Assessment
Are you following up? And if so, what?
Client mentions Unpaid Leave but earnings are all identical and there are no gaps.
No need, unless we think the client may of been on unpaid leave at time of incapacity.
True or False:
From tomorrow you are all on your own and can't reach out for any help from any one!
FALSE!!!!!!!!!
What's your favourite snack?
Yum! Here's 100 points!
Previous Part Time
Clients in permanent employment, who are full time at the time of their injury but were part-time (worked less than 30 hours per week) during the 52 weeks prior are entitled to a comparison assessment and are paid the greater of either a permanent or non-permanent calculation.
The part time comparison is applied if a client worked part time for any period in the last 52 weeks except if the reduced hours were as a result of unpaid leave. In those cases, the previously part time comparison would not apply as we reduce the divisor for the unpaid leave.
ACC040
Termination Pay Information Request
What start date are you using for Long-Term Earnings.
Client usually earns $1000 a week, working Monday-Friday.
First week with employer shows:
17/02/2025-23/02/2025 $400
In the employment start date column it says 20/02/2025
20/02/2025
We will use the start date that seems accurate with the information provided.
For example, if 17/02/2025-23/02/2025 was still first week of earnings and instead was showing $1600, employment start date column says 12/02/2025. We would load using 12/02/2025 as the earnings appear to be more than 1 weeks' worth.
What resources are you going to refer back to from tomorrow?
Who are you going to be reaching out to if you need support?
....
What is the current Full-Time Minimum rate?
100%: $940 gross per week
80%: $752 gross per week
Employer Change (Business was sold)
If a client is working for an employer which has been sold during the 52 weeks prior to incapacity, we will need to understand what happened to the clients employment arrangement when the business was taken over by the new owner.
There are two ways this can be handled:
In this case, we would calculate the weekly earnings using the earnings from the date the employment was taken over.
ACC5791
Declaration for the repayment of weekly compensation and reinstatement of leave
Are you following up? If so, what?
Multiple payments showing for the same period
Yes, unless when added together they equal what the client usually earns.
What's your favourite breakfast?
Yum! Here's 300 points
What is the current Maximum Weekly Compensation amount ACC will pay per week?
$2,418.55 gross per week
Ryan Decision
The Ryan Decision is applied if the client worked less than one week in their employment before they became unable to work due to their injury. It means their weekly compensation needs to be calculated based on what they would work in a week. The way of calculating this may vary depending on their employment arrangement and employment type.
To calculate the client's weekly rate depends on whether the client has worked less than one week:
ACC685
Prospective Employer Declaration
Are you following up? If so, what?
Client's earnings show a gap from 16/12/2024-18/01/2025 with only small payments showing for Christmas and New Year Stat Days
Yes
We would need to confirm permanent or non-permanent and days of unpaid leave (making sure there was work available but they did not work)
If the client was not guaranteed earnings for the next 52 weeks then they are considered non-permanent.
How can we verify a bank account?
MyACC
Paid within last 12 months
Over the phone
Check out the Bank Account section within Client Payment Essentials
Explain eligibility to the Full-Time Minimum
120 hours worked in 4 weeks prior and would of continued to work over 30 per week.
Full time employment is defined as employment averaging 30 hours (paid) per week over the four weeks prior to the date of the clients incapacity. This is across all employments the client has held over the period, and not just the held or current employment. The hours should be provided on the Welcome Conversation Transcript.
The full time minimum is payable from week one of entitlement. A client is eligible for the increase to the full time minimum only for as long as they would have continued to work full time, if not for their incapacity.
Warren Decision
When a client is in permanent employment at the date of incapacity, but they were previously working for that same employer in a non-permanent employment (casual etc). The assessment of weekly compensation should only consider earnings from the client’s permanent employment with that employer and disregard any non-permanent earnings from that employer.
ACC686
Employer Parental Leave Declaration
Are you following up? If so, what?
Client says they are non-permanent and last earnings on RTE are from 3 weeks prior to DOFI. Client has said they worked 40, 40, 40, 40 before DOFI.
Yes
Needing to confirm earner status, hours worked prior, if on unpaid leave, or retrieving missing earnings.
Recap the communication guidelines of how to manage your queue and how often to follow up on tasks
....
Explain when to load a Full-Time Cease
Cease loaded from when they are no longer guaranteed over 30 hours per week.
If the clients full time hours would have ended, a full time cease is loaded in Eos, and the clients entitlement will revert to the calculation based on their actual earnings.
Client on Unpaid Leave at the date of incapacity
If the client is on unpaid leave at the date of their accident, they can still receive a weekly compensation calculation provided:
If not for the incapacity, they were expected to return to that work within three months.
When calculating weekly compensation, collect the earnings from prior to when the client last worked. In most scenarios the client will be non-permanent, due to their ongoing agreed unpaid leave.