Sound Facts
Who is Sound CU's CEO?
Don Clark
What is our 24/7 fraud monitoring service that contacts our members for suspicious card activity?
What is the name of our back up call center?
Co-Op
What was the former name of DMS?
eBranch
What month does Sound start their fiscal year?
October
What is Sound CU's Mission Statement?
Invested in We
What is the POS (Pin Based) daily limit?
$5000
What is the name of the Payment Portal for Pay by Phone?
SWBC
How many active ITM's does Sound have?
11
Who is responsible for the corporate goals?
Everyone
What year was Sound established?
1940
After how many days can Captured/Closed cards not be reopened?
5
What is the other name for Two Factor Authentication?
2FA
What tool can we use to see what the member is doing on their computer? *Available to DMS and CC
Call Visualizer
What was the membership growth goal for 2024?
4%
How many branches does Sound have?
25
Florida, Georgia, and New York are considered what?
High Risk States
What transactions can NMLS certified team members help with?
HELOC Applications
What should you check first if a member is unable perform transactions in Payrailz or unable to see their additional accounts online?
Preference Access
_______________ is a key indicator of a company's profitability and management efficiency.
ROAA
What is Sound's Purpose Statement?
To stand with you through all waves of life
What are the first 6-8 numbers on a card referred to?
BIN Number
When did the contact center start working with CO-OP?
March 2023
Who is responsible for submitting tickets when a member is having problems with Money Management (MX)?
The member
Operating Expenses includes all expenses employees can affect, and excludes expenses out of employees’ control
Efficiency Ratio