Sound Facts
Ceo of Sound CU's
Who is Don Clark?
Fraud monitoring services to protect members 24/7 from suspicious card activity.
What is Falcon?
Contact center call overflow support?
What is Co-Op?
Digital Member Services was rebranded for this former name.
What is eBranch?
The beginning of Sound start their fiscal year
What is October
Sound CU's Mission Statement?
What is Invested in We?
What is $5000
Payment Portal for Pay by Phone
What is SWBC?
Number of active ITM's serving Sound members.
What is 11?
Who is responsible for the corporate goals?
Everyone
Sound Credit Union was established
What is 1940?
Number of days a Captured/Closed cards cannot be reopened.
What is 5 days
Member can be authenticated using this tool in the phone system.
What is 2FA or two factor notification?
Staff of DMS and Contact Center can use this tool to see what the member is doing on their computer.
Call Visualizer
Membership growth goal for 2024
What is 4%?
Number of branches available to members
What is 25?
Florida, Georgia, and New York
What are High Risk States?
Team members that are NMLS certified can support these applications.
What is HELOC Applications?
Always check this first if a member is unable perform transactions in Payrailz or unable to see their additional accounts online.
What is Preference Access ?
Key indicator of a company's profitability and management efficiency.
What is ROAA?
Sound's Purpose Statement
What is to stand with you through all waves of life?
6-8 preceding numbers on a debit or credit card
What is the BIN Number?
When Sound went into partnership with Coop to support overflow calls.
What is March 2023?
Responsible for submitting tickets when a member is having problems with Money Management (MX)
Who is the member ?
Operating Expenses includes all expenses employees can affect, and excludes expenses out of employees’ control
What is Efficiency Ratio?