Renter Payment Account
How many recurring payments can a renter have per month?
One.
What is the most common late fee date?
The 5th of every month.
When does a bill move to "Completed" on the ledger?
The day that it becomes due.
How many days is a micro deposit valid for? (SM Verification Code)
10 days.
What is the "Eye" icon used for in payment admin?
To sudo into users account from their POV.
Where can a renter go to add an additional payment method if they are already set up?
The renter must click on the "Make Payment" feature in order to add an additional payment method.
What type of payments can IOs/PMs set up a separate bank account for?
Security Deposits.
Why would an account reflect a negative amount or "Credit"?
If there is not a bill to offset a payment, or if there is an overpayment.
How many forms of bank verification methods can be sent to deposit into a tenant's account? What are they?
2 - An "SM" descriptor code & two small deposits < $1
How many business days do ACH payments take?
3-5 business days
When a renter payment fails, will Aparments.com try to process the payment again?
No. The renter will need to re-initiate a new payment.
What is required of the IO/PM to add a bank account, and is it usually prompted immediately upon adding a bank account?
Tax entity information.
When does a payment move to "Completed" on the ledger?
When the payment has finished processing.
What are two ways banks can be added to an account for a renter?
Via Stripe or Manually using banks account and routing number.
What is the tax form called that we issue to IOs/PMs?
1099K.
What are 3 main benefits of adding a bank account via Stripe?
Eliminates User errors, Bypass manual verification, eligible for express payouts
Where does an IO/PM end payments for a renter?
Within the payment portal on the ledger under "Settings".
Where can an Apartments.com agent verify if a tenants bank account has been verified or any debit error messages in the internal view?
By clicking the Bank account ID in payments admin.
What type of cards carry a 2.75% transaction fee?
All cards.
How would you view the payment ledger in payment admin without sudo-ing in to users POV?
Click on the hyperlinked "Lease ID" and "Unit ID" and scroll down to ledger.
Where can the renter download their payment history?
Within their payment ledger, under "Rental Details"
When should an IO add a credit?
IO should add a credit when they are discounting a payment or allowing the tenant to pay less, or balancing the ledger.
Where can an Apartments.com agent find generated payment emails for IOs/PMs and tenants?
Within payments admin under "Message History".
Can tenants add their bank accounts through the "Banks and Cards" tab? If not, what would they click to add it ?
No. They have to add through "Make a Payment" feature.
Where can an Apartments.com Agent find the bank ownership information to check for verification of an IO internally?
Within payments admin portal under "Taxable Entities"