Withdrawal Status Colors
Withdrawal is currently with FRM.
Orange
SD01
The customer is set to Stop Deposits.
PayPal
True
The withdrawal is failed in Sports History but there is No entry in Payments History.
*Do not contact PAY. *
(PAY will re-attempt these withdrawals once the issues are resolved)
Customer is having trouble depositing from a Debit Card that shows highlighted in RED on Payment Details section in Account Manager. You advise:
"Please be advised that we have identified that the payment method registered already exists on another bet365 account. We are unable to allow active payment methods across multiple accounts, please use an alternative payment method."
Withdrawal has processed successfully from bet365.
Black
CPVER
The customer is attempting to use a company/corporate card to fund their bet365 account.
Credit Card
False
Customer is on Live Chat querying their Failed Withdrawal.
Contact PAY on the Payments Internal Withdrawal Queries Live Chat.
Customer requests to cancel a withdrawal that is pending for more than 24 hours.
Withdrawals are unable to be canceled when pending for over 24 hours.
Withdrawal is currently with PAY.
Green
DPP02
The customer is attempting to make a deposit from a PayPal Payer ID different to the one registered to their account.
Online Banking
True
Customer is querying their Failed Withdrawal via email.
If the customer is not in live contact, contact PAY via email using CTool, by sending lngPAYQueryFailedWithdrawal.
The customer has a failed deposit attempt for the reason: Expired Split Token.
Where a deposit fails for this reason, the customer will have been attempting their deposit using saved Online Banking details and will have been prompted to log in to their bank account again to confirm their identity.
Withdrawal has failed.
Red
RPM01
The customer is attempting to register a restricted payment method or Customer is resident in the USA and attempting to register a Credit or Debit Card which has a restricted card country for the USA.
Apple Pay
False
Customer requests for their Failed Withdrawal to be contra'ed back to their bet365 account via email.
Contact PAY via email using CTool, by sending lngPAYQueryCancelWithdrawal.
All the Payment Methods we accept at bet365.
Online Banking, Debit Card, Credit Card, Venmo, PayPal, Apple Pay, Cash with PayNearMe, Cash at Cage.
Withdrawal Request has been Voided.
Black
NPM01
The customer is attempting to make a withdrawal, however, there is no payment method registered to their account.
Cash at the Cage
True but only at the Hard Rock in Atlantic City. Thoroughly review KB: 1768
The Withdrawal has failed with the reason Negative Balance.
*Do not contact PAY regarding negative balances.*
(PAY will re-attempt these withdrawals once the issues are resolved.)
All potential payment method options for withdrawing funds have been exhausted for the customer. These are the next steps to follow:
1. Gain authorization from a Supervisor to offer a check withdrawal. 2. Email the Customer Services USA Supervisor Mailbox with the Full Name, Full Residential Address, and the Amount to be withdrawn. 3. Advise customer that processing can take up to 24 hours to process and an additional 1-10 banking days for delivery.