Top Article Page Title Customers Land on after Searching Google?
What is FAQ1348 - How do I add money to my PayPal account?
What is the 2nd most oft used Word/Text Customers enter when Searching with Password
What is Reset
Top Viewed US Customer HelpCenter Article Title
What is FAQ1933 I Forgot My Password. How do I reset it?
Percent of Journey's with an Intent
What is 70%
Customer Finds Content in a Session Via Search
What is 6.5%
Most Oft Landing Page Customers View after Searching Google?
What is "Contact Us"
What is the 3rd most oft used Word/Text Customers enter when Searching with Password
What is Forgot
Journey Abatement is Highest when how many Articles are Viewed in a Help Session
What is 1. 90%. 2 = 85%, 3 = 78%
Intent with the Greatest Agent Contact Cost
What is Dispute. Transaction Inquiry is a Close #2
Customer Interacts with the Help Center using the 'Native" Paypal App
What is 20%
What is the 4rth most oft used Word/Text Customers enter when Searching with Password
What is Change
Page Clicks/Impressions before Abatement falls below the Help Center Average of 80%
What is 5
Intent saving the greatest number of Agent Contacts
What is Transaction Inquiry
Customer Interacts with the Help Center using a Mobile Device
What is 66%
Customer Country (Locale) generating most Help volume not the United States?
What is Germany @15%
Top Journey Intent associated with "Password" Text Search?
What is "Null" (40% of Sessions) Logged out customers do create a call from Help Center to OCP at moment
Highest Helpfulness Rating
90% - FAQ4328 What happens after I open a dispute
Greatest Female Rock Vocalist of All Time
Who Is Ann Wilson (Heart)
Customer Chooses or is able to Log In during the Help Session
What is 60%
2nd most viewed Article Page Title Customers land on when Searching via Google?
What is FAQ1189 How do I get money out of my PayPal account?
Percent of Password Searches that fire "Login or Password" Journey Intent?
What is 28%. Next Intents Transaction Inquiry, Dispute, Unauth Transaction, Payment Declined
Lowest Helpfulness Rating
10% - FAQ4469 I Can't log in my PayPal account with my new mobile number. What should i do?
Coffee - Yes or No?
What is Yes - Duh
Customer Views Content (Article) during the Help Center visit
What is 50%