Help/PayPal SEO
Password
Article Content
Customer Intent
How Often Does
200

Top Article Page Title Customers Land on after Searching Google?

What is FAQ1348 - How do I add money to my PayPal account? 

200

What is the 2nd most oft used Word/Text Customers enter when Searching with Password

What is Reset

200

Top Viewed US Customer HelpCenter Article Title

What is FAQ1933 I Forgot My Password.  How do I reset it?

200

Percent of Journey's with an Intent

What is 70%

200

Customer Finds Content in a Session Via Search

What is 6.5%

400

Most Oft Landing Page Customers View after Searching Google?

What is "Contact Us"

400

What is the 3rd most oft used Word/Text Customers enter when Searching with Password

What is Forgot

400

Journey Abatement is Highest when how many Articles are Viewed in a Help Session

What is 1.  90%.  2 = 85%, 3 = 78%

400

Intent with the Greatest Agent Contact Cost

What is Dispute.  Transaction Inquiry is a Close #2

400

Customer Interacts with the Help Center using the 'Native" Paypal App

What is 20%

600

Percent of Google Volume to "Smarthelp" Node of PP.COM?  

What is 7.5%

600

What is the 4rth most oft used Word/Text Customers enter when Searching with Password

What is Change

600

Page Clicks/Impressions before Abatement falls below the Help Center Average of 80%

What is 5

600

Intent saving the greatest number of Agent Contacts

What is Transaction Inquiry

600

Customer Interacts with the Help Center using a Mobile Device

What is 66%

800

Customer Country (Locale) generating most Help volume not the United States?

What is Germany @15%

800

Top Journey Intent associated with "Password" Text Search?

What is "Null" (40% of Sessions)  Logged out customers do create a call from Help Center to OCP at moment

800

Highest Helpfulness Rating

90% - FAQ4328 What happens after I open a dispute

800

Greatest Female Rock Vocalist of All Time

Who Is Ann Wilson (Heart)

800

Customer Chooses or is able to Log In during the Help Session

What is 60%

1000

2nd most viewed Article Page Title Customers land on when Searching via Google?

What is FAQ1189 How do I get money out of my PayPal account?

1000

Percent of Password Searches that fire "Login or Password" Journey Intent?  

What is 28%.  Next Intents Transaction Inquiry, Dispute, Unauth Transaction, Payment Declined

1000

Lowest Helpfulness Rating

10% - FAQ4469 I Can't log in my PayPal account with my new mobile number.  What should i do?

1000

Coffee - Yes or No?

What is Yes - Duh

1000

Customer Views Content (Article) during the Help Center visit

What is 50%