Missing V Incorrect
This is when an associate has a paystub, shows some pay, missing around $100, but not all pay.
Incorrect pay
This is the system we use to create cases for just about every caller.
ServiceNow
This is the day that most Walmart associates get paid on.
Thursday
This tool can be ONLY be used by a location leader to view an associates pay.
Payroll Register Report
This article is used when an associate has questions about their disability pay.
KB1115362 - Short-Term/Long-Term Disability & Loa Issues
This is when an associate has a paystub, missing around $1,000, but nothing is reflecting in their account.
Missing Payment
This system is used as our main system for validation processes.
SERVICE NOW
This is always the Friday before payday.
Pay Period End (PPE)
Name one state that is able to revert back to live checks.
Illinois, New Hampshire, New York, Puerto Rico
KB1115662 - Call Etiquette & Closures
This is when the associate does not have a paystub and the facility does not have their paper check.
Incorrect Pay
You will use this system when you need to submit an SCR or request an extended lunch.
NICE Scheduler
This is who an associate would need to speak to if they have not receive their direct deposit.
People Lead or Manager (Facility) or Leadership
This tool is used by associates to determine if pay has been returned.
Payroll Solution Application
This articles helps with questions about getting an associate paid prior to receiving a reissues check.
KB1115605 - Cash Office Questions
This is when an associate does not have a paystub, is an salaried associate, and missing around $2,000.
Incorrect Pay
TC Portal
Associates will be able to view paystubs online on OneWalmart on this day.
Sunday
All associates are able to access their paystubs on this site.
Exceed, Money Network, Exceedcard.com
This article is used when an associate is unsure/unable to access the summary of their pay.
KB1115310 - Accessing Paystubs
This is when the associate has a paystub, it looks correct, they are missing $500, but facility does not have a check for them.
Missing Payment
This system is used after second level validation is passed in order to update associates contact information so they can access W2s.
TALX
These are the payment methods that are available to associates.
Live or paper check, Direct Deposit
This is the system facilities have to use if they are needing to update an associates punches
Previous Pay Week
This article is used when an associate has transferred from one state to another and has questions about relocating.
KB1115588 - Relocation Values and Questions