Shop Operations
Use this to find tasks assigned by the company, support team, BOH, etc.
What is Ops Task Tracker?
True or False: If a team member has a big bag but doesn't go to the back for their shift, do you perform a bag check?
What is; Yes! Always do a bag check before the team member clocks out.
True or False. It is best to point a guest in the direction of the product they're looking for?
FALSE! Walk them over and use that time to ask questions to best understand their needs.
How do you receive a PB or Trade Money shipment? (PO starts with FF)
You don't! PB and trade money are "received" in the transfer module not in Stocky.
Explain Reindeer Run
What is; Where shops prepare for the holiday season
True or False? Is overtime approved during Holiday?
What is, False
Explain the dress code policy
What is; name badge, PB Shirt/Hoodie, denim, cargo or full length pants, closed shoes or boots, and any appropriate headwear that we sell in store
Explain Decompression Zone
What is; the area immediately beyond the entrance (typically 8 feet from the door)
True or false. You can receive new shipment with no packing slip?
FALSE! The only time you can receive without a packing slip is if you have a partial shipment for longer than 72 hours.
Wining shop will receive
What is; Stocking full of swag & goodies for ALL team members
List all zones in YOUR shop.
What is Reg, Z1, Z2, Boots, EDC
What are the requirements for a return?
What is; a receipt, tags attached, unworn, unwashed, 14 days
Give 3 examples of open ended questions.
What is, what brings you in today? What do you do for work? What brands do you usually wear? What is the name and contact info for your boss so we can set up a voucher account and sell lots of boots?
What steps do you take when you have a partial shipment for over 72 hours?
Submit a shipment error to inform the BOH team and receive only what you physically have.
Why do we do Reindeer Run?
What is; Our reindeer run is an F-word Culture way to have fun while setting our shops up for success for the holiday seasons.
How many attendance points will someone accrue for a no call no show (absence without notice)?
what is, 3 points.
List the 3 main types of loss that happens in a company
What is; Internal, External & Errors
Explain what KPI's are
What is; AOV, UPT, Sales Goal, # of transactions
When would you use a yellow inventory management label?
1: New shipment
2: Shipment error
3: Transfers
4: Damages/Return
Name the 3 types of bundled displays
What is; Usage, Occasion, Theme
List everything you would find on the back side of the Daily Ops Planner.
What is; Assigned Tasks, Opening/Closing Checklists, Deep Recovery Schedule, F-Word Culture.
What is the Price Match Policy?
What is; Same size, same style, same brand, must be in stock, authorized seller, up to 40%
Role play your best greet & inform!
Great job!
What are the 4 steps to take if you have stocktake results that are over or under the 5% threshold?
Step 1: Repeat stocktake (bad cycle count)
Step 2: Review transfers (bad stock balance)
Step 3: Review packing lists/PO (incorrect receiving)
Step 4: Review potential loss (theft or shrink)
Categories that shops will be evaluated on
What is; Floor Set & Merchandising, Inventory & Products, Backstock, & General Execution