Operations Basics
Activities involved in producing intangible and tangible products such as entertainment, transportation, and education.
What is Service Operations?
These are the four main strategies that businesses strive for.
What are Innovation, Quality, Consistency, and Low Cost?
In this type of system, the customer must be a part of the system to receive the service.
What is a High-Contact System?
What are two common types of charts used for businesses when scheduling?
What are GANTT Chart & PERT Chart?
Who, What, When, Where, How
What are the 5 Elements of Production?
Activities involved in making products for customers.
What are Operations?
What is Performance?
Activities for producing products in bulk for mass conumption.
What is Make-to-Stock Operations?
This scheduling tool breaks down large projects into steps and specifies the time required to perform each one.
What is a GANTT Chart?
The timing of work and how long actions take.
What is Time or When?
Activities producing tangible products such as cars, newspapers, and clothing.
What is Goods Operations?
A company like Rolex that has high standards for their finished product likely follows this strategy.
What is Quality?
Activities for one-of-a-kind products or custom-made products.
What is Make-to-Order Operations?
This type of chart follows a critical path.
What is a PERT Chart?
Where actions are performed, objects are transported, and services are performed.
What is Space or Where?
The two main types of operations when it comes to businesses.
What are Goods Operations and Services Operations?
A company such as Dollar Tree tries to cut costs wherever possible from labor to purchasing methods. They follow this strategy.
What is Low Cost?
The idea that in order to have high quality products, each employee must take ownership while performing a job.
What is Total Quality Management?
When creating a GANTT Chart, this displays what tasks have been complete vs. what tasks need to be complete.
What is a legend?
Materials needed including raw materials and potentially services that need to be performed.
What is Objects of Production or What?
An assembly line is what kind of operations activity?
What is Made-to-Stock?
3M constantly hires people who are full of ideas and not afraid of change. They want tons of market feedback to always make changes to their product. What strategy is this?
What is Innovation?
A production system in which all the needed materials and parts arrive at the precise moment required to produce
What is Just-in-Time Production?
This schedule identifies who and how many employees will be working and when.
What is a Staff Schedule?
Means by which production is performed including processes, procedures, etc.
What is Methods of Production or How?