Professional Communication
What is the first step in the Communication Process?
Thinking
Information that you or someone else puts about you on the internet is called what?
Digital Footprint
Is a haircut a good or service?
Service
Which business function is responsible for recruiting, hiring, onboarding, training, evaluating, and terminating employees?
Human Resources
What equals total revenue minus total costs?
Profit
How many steps are in the Communication Process?
6: Thinking, Encoding, Transmitting, Receiving, Decoding, and Feedback
Using your work car for a cross-country road trip vacation. Is that ethical or unethical?
Unethical
Is a dog collar a good or service?
Good
Which business function involves people, processes, and systems that collect, organize, store and secure relevant data and information?
Information Management
According to the Law of Supply, if a product has a higher selling price, a supplier will create more or less of it?
More
What does CC: stand for in an email?
Carbon Copy
What is a non-verbal behavior to avoid when having a conversation with a client?
Crossed arms, looking disinterested, not making eye contact, etc.
What is the action of helping or doing work for someone?
Service
What is a company's purpose; its reason for being; the problem it is solving?
Mission
What is the cost of producing one more unit of a good?
Marginal Cost
What do you call the name and contact information listed at the bottom of an email?
Signature
As a business owner, what is a way to show appreciation for your employees?
Praise, raises, throwing a party or providing snacks, opportunities to grow, etc.
Does a car dealership provide a good, service, or combination of the two?
Both
Which business function manages the daily functioning of an organization including manufacturing, purchasing, and logistics?
What is the amount of product that a consumer is willing and able to buy at a certain price?
Demand
What is the most common type of communication in business?
Professional Email
As a business owner, what are qualities you would look for in an employee?
Honesty, punctuality, loyalty, work ethic, detail oriented, good communication, etc.
Does a barber provide a good or service?
Service
Which business function handles the enterprise and pursuit of ideation, creation, communication, and delivery of profitable products and services to targeted customers for their benefit and for the benefit of society as a whole?
Marketing
Hamburgers and hamburger buns are an example of what?
Complimentary Goods