Transactions
When will you file a formal complaint?
It automatically prompts you to file it on the 3rd complaint.
Can you get to the member center from the epaper?
No
What Icon do you use to send a cmessage?
Complaint
What reason code do you use when a subscriber wants to give a tip to their carrier?
TipReq
Is credit given for a DINF?
No.
When a subscriber is stopping their account when do you remove them from auto pay?
1st thing you do before stopping the account.
What App is the black B?
ePaper.
What Icon will you use to set up a mail subscription?
Green light Icon
What reason code do you use to stop an account for a subscriber that wants digital only?
HDTODIGI
What reason codes do you use to file a destruction of property complaint?
DOP and HotEscal
What do you do after you switch someone from home delivery to digital?
Fill out the HDtoDigi linking form.
How do you comment on an article?
From a desktop.
What Icon do you use to add a Bill to address?
Manila folder
What reason code will you use if a subscriber returns from vacation and their account does not restart?
HotEscal
What reason code do you use for a subscriber that can't get same day redelivery but wants their missed paper?
NxDayDel
How does a SVCSAVE & PSS work?
Free week is offerred, SVCSAVE will continue service and PSS will cancel after free week.
How do you go to the ePaper from the BostonGlobe.com web site?
Click on the Boston Globe logo on the top left.
What Icon do you use to downgrade a subscriber?
Calendar
What reason code do you use to upgrade a subscriber?
VOXXXUUP
What reason code do you use if I missed my paper on Sunday?
MissPast
How do you come up with the amount of time the subscription will be extended when crediting for missed delivery in case subscriber asks?
Check the cost of the papers by day and calculate them.
What app will you send a subscriber to in order for them to register their account?
What Icon do you use when you have a transaction for a subscriber going on vacation to "The Cape" with no return date?
Moving truck
What reason code do you use for a new start in PBS?
VOXXXINB
If you have a customer that missed a paper on 10/1-10/3 and 10/6-10/9 what is your complete complaint process?
MissPast for 10/1-10/3 with credit
Automatic Formal
MissPast 10/6-10/9 with credit
Automatic Formal
HotEscal