PC Program Basics
What does PC stand for?
Peer Coach
How long do all coaching sessions generally last?
1 hour
What platform do PCs use to check students in for appointments?
EAB Navigate
What are the two types of call center shifts PCs work?
Incoming and Outgoing
What does GSS stand for?
Gamecock School Supplies
What are the three types of coaching appointments that PCs conduct?
Academic Success, First Gen, Money Management
What type of presentation do PCs check students in for most often?
U101
What do PCs do during an incoming shift?
PCs take calls from Students, Staff, Parents, etc.
What is Tech-Drop In?
PCs help students with tech issues or understanding how to use Blackboard, Navigate, ChatGPT, Outlook, software, etc.
How many PAMs are there for the PC program?
7
What are 3 topics that can be covered in Academic Success Coaching?
Time management, note-taking strategies, exam preparation, study strategies, motivation, prioritization/organizational skills, and/or ethical use of AI
What are the two SSC services, other than appointments, that PCs check students in for at the front desk?
GSS and Tech Drop-In
What do PCs do during an outgoing shift?
PCs do outreach by making calls to students
What is GSS?
A school supplies pantry where students can come to get a wide variety of items at no cost
Paper, pens, binders, notebooks, highlighters, sticky notes, notecards, glue, folders, Blue Books, and more
Who is the manager for the PC program?
Tharangi
What are 3 topics that can be covered in First Gen Coaching?
College/USC terms and phrases, apps/websites to know, getting involved at USC, common USC offices and resources to know, and/or topics from Academic Success or Money Management coaching
What is Coffee Convos?
Students can get a card with money loaded onto it to be able to take one of their professors out to coffee on-campus and make a connection
What are the 2 most common incoming call types that PCs handle in the call center?
Returning voicemails and booking/canceling appointments
What are Accountability Groups?
Groups of students led by a PC that work to complete assignments/study while motivating and holding each other accountable
Who is the GA for the PC program?
Sophia
What are 3 topics that can be covered in Money Management Coaching?
Budgeting and financial goal setting, study abroad, moving off campus, building and managing credit, student loans and paying for college, finances after college, introduction to investing, and/or HYSAs
What are 3 things that PCs do at the front desk?
Check students in for appointments, guide students to drop-in tutoring, check students in for GSS, check students in for Coffee Convos, check students in for U101 presentations, check/reply to emails, and/or assist all visitors that come into the SSC
What are 3 things that PCs make outgoing calls about?
EAB Navigate Alerts, Completing required coaching appointments (RA, Gamecock Gateway, etc.), Returning GSS items, Telling students about upcoming workshops, Graduation Placement Surveys, and/or Appointment Follow-up
iClickers
Whiteboards
Calculators