Eligibility Basics
Red Flags
N-400
Outreach
Barriers and Solutions
100

Most lawful permanent residents must hold a Green Card for this many years before applying for citizenship.

What is 5 years?

100

A client has been outside the U.S. for 14 consecutive months. This may be considered a problem with this requirement.

What is continuous residence?

100

Applicants must demonstrate an attachment to the principles of this country's Constitution.

What is the United States?

100

This type of outreach focuses on reaching specific populations that are most likely eligible for citizenship services.

What is targeted outreach?

100

This is one of the most common reasons eligible clients delay applying for citizenship.

What is fear or misinformation?

200

This document proves a person is a Lawful Permanent Resident.

What is a Green Card?

200

This type of history should always be reviewed carefully before filing an N-400.

What is a criminal record?

200

After submitting an N-400, applicants are usually scheduled for this appointment to collect fingerprints.

What is a biometrics appointment?

200

This activity is often the first introduction many clients have to the PCC program.

What is an information session?

200

A client says they cannot attend appointments because they lack transportation. This is an example of a ______ barrier.

What is a transportation barrier?

300

Applicants must demonstrate this ability to meet naturalization requirements, unless they qualify for an exemption.

What is basic English proficiency?

300

Failure to pay these may create concerns during the citizenship process.

What are taxes?

300

This event marks the final step before someone officially becomes a U.S. citizen.

What is the Oath Ceremony?

300

A successful information session should clearly explain eligibility, benefits of citizenship, and these next steps.

What is the application process?

300

A client is eligible but nervous about the civics test. A helpful solution would be these services.

What are citizenship classes or test preparation resources?

400

To become a citizen, applicants must pass a test covering U.S. history and this subject.

What is U.S. government (civics)?

400

A client tells you they were arrested years ago but never mention it on their application. This is an example of this issue.

What is failure to disclose information?

400

During the naturalization interview, applicants are tested on English and this subject.

What is civics?

400

A client attends an information session but never enrolls. The best practice is to perform this activity.

What is follow-up outreach?

400

A client struggles to understand online forms and email communications. This barrier is known as:

What is limited digital literacy?

500

Most applicants must show this characteristic, meaning they have followed laws and fulfilled civic responsibilities.

What is good moral character?

500

When a case involves complicated legal concerns, agencies should refer clients to this type of professional.

What is an immigration attorney or accredited representative?

500

This document is issued after a successful oath ceremony and proves U.S. citizenship.

What is a Certificate of Naturalization?

500

Name one method agencies commonly use to notify clients about information sessions.

What is phone calls, text messages, email, social media, or community partners?

500

An effective case manager identifies barriers and develops this with the client to help them move forward.

What is an action plan?