C.A.R.E
What is Restricted , Funds availability
Direct line or external phone number for PCPS
What is 877-955-9900 see article 106928
What Article can you find information on Private Client Overview?
Article 32035
If a client calls in and has a charge on their debit card that they did not make? What queue can assist with this?
What is PC Claims
What are PC hours of operation?
8am-8pm EST
When do we file CARE for private clients?
What is whenever client has a complaint.
What is the client contact # for Private Client group that handles disputes?
What is 800-876-4818 opt 3
What article can you find more information on Private Client Debit Cards and Privileges?
What is article 32034
If a client calls in and needs to provide additional information for a pending wire, what queue is this?
What is PC FHL
When is the last day that fees will be waived?
What is July 31st
What is the CARE Job Aid #?
What is 99477
What is the # for clients to call Private Client group that handles unlocking online access?
What is 800-876-4818 opt 1
What article can you find information on Servicing Contacts for Private Clients?
If a client calls in and their debit card is being declined, what queue would be able to assist?
What is PC DCFP
Name the adobe chat that PCFC uses for additional guidance.
What is JPMPC servicing chat.
How to access CARE system
What is Click CARE link under servicing tools on FrontPage or type in go/care in web browser
What is the internal phone number for RM/RM Support to contact PCFC?
What is 888-734-6063
What article can you find more information on the Private Client Benefits?
What is article 107151
If a client calls in and needs a new debit card, which queue would this be?
What is PC DCFP
Who do we contact when client wants a callback?
CARE - auto assigned
CASE - RM
CARE acronym meaning
What is Capture, Acknowledge, Resolve, and Evolve?
What is the standard pre FRB Private Client contact number?
What is 888-994-5626
What article shows "Important things to know" for CPC banker calls?
What is article 36884
If a client calls in and needs to change the phone number on their profile, which queue would this be?
What makes Private Clients happy?
Getting good quality service from you!