Deposit Review
What are the three instances in which we can release a check under normal circumstances?
Maker verification, funding verification, or Strong Profile
Client is having issues with sending a Zelle from their personal account with the mobile app.
COTS
DOUBLE POINTS - What do we use to fill out/track a client complaint?
CARE
What is the only US state that only borders one other state?
Maine
Client reported fraud on their accounts due to compromise. What forms do you have to fill out to renumber their account?
CAN & RANN forms
DOUBLE POINTS - Type of fraud that involves quickly moving funds that haven't cleared after an item is deposited from paying bank to a new bank (usually with a newly opened account).
Kiting
Business client is having issues sending wires from the mobile app.
BOTS
The most important metric on our scorecards?
AHT
What is the most common street name in the US?
2nd Street
DOUBLE POINTS - Client called in due to a delay in the funds being deposited from the brokerage account. After verifying the client what do you do?
Transfer to JPM Securities
Type of fraud involving opening fraudulent business account with the goal of depositing checks intended for the legitimate business.
Business ID Theft
Client calls in and is upset that their wires sent from the app keep being auto-declined.
PCPS
Transfer to this team for issues with submitting wires.
PCPS
Which of these is NOT a fruit? Tomato, Green Bean, Avocado, Broccoli, Zucchini, Bell Pepper
Broccoli!
Client calls that has a PB account to verify a wire that has no first touch. You verify the client. What do you do next after realizing it is not one of our clients?
Transfer to PB Fraud
Inclearing! The client calls in to verify a check as valid BEFORE the deadline - what is the disposition in LAD?
Reviewed - OK - Confirmed Valid
Client calls in to report fraud on their account(s).
Remediation/Claims
DOUBLE POINTS - What do we use to verify checks drawn from client accounts, usually the day of or the business day following when they were written?
TRIPS
What color is a polar bear's skin?
Black
You are working a DR for a business account opened at the end of July. In addition to your normal item review what else are you doing?
NBAR - New Business Account Review
Client calls in to stop a fraudulent check AFTER the deadline - what is the LAD disposition?
Returned - Counterfeit
Client calls in to verify a transaction they submitted.
NONE - you handle the call yourself.
What tool do we use to verify Treasury Checks?
TCVS
DOUBLE POINTS - Which U.S. state’s constitution did Congress forget to ratify when it was granted statehood, an omission that wasn’t fixed until 150 years later?
Ohio
DOUBLE POINTS - While conducting NBAR you find that the agent in SOS & Lexis Nexis matches but the agent is listed as recently Deceased in Lexis Nexis. There are no other signers listed on the account. What is your next step?
Restrict account for Business ID Theft.