Voicemail and Features
How do we change the voicemail PIN?
Go into the user
go all the way down in the main page of that user
put in the new PIN
How do we process a disconnect for an ICE customer with Lingo Blaze?
fill out the disconnect template
create MACD form
open ticket in proton
If a customer wants there to be a recording when someone calls in with options to press, what is this?
Auto Attendant
What kind of request is accepted for us to process a disconnection?
Written
What queue does Lingo Blaze repair go in?
TR Lingo Blaze
Where do we go to send the welcome package for the customer?
Advanced
send welcome package
How do we disconnect Lingo Blaze for an ION customer?
fill out the disconnect template
create a macd form
create the MACD ticket (MT ticket)
If they want all agents' phones to ring at the same time, what kind of call queue is this?
Ring All
What does the customer need to provide before we can cancel the account?
90-day notice
What queue does Equipment Returns go to?
SD Equipment Returns Only
Answering Rules
How do Lingo Blaze customers send their equipment back?
taking equipment back to UPS
If they the agents to ring as
1 then rolls over to 2 and stops, what would this be?
Linear Hunt
What queue does a dispatch go in?
PCS Dispatches
what is the process for disconnecting a Lingo Hosted Express or VoIP Commercial account?
fill out the disconnect template
create a macd form
create the MACD ticket (MT ticket)
If they the agents to ring as 1 then rolls over to 2 and 1 continues ringing, what would this be?
Linear Cascade
What queue do bill disputes go in?
pcs bill disputes
How do we find the ETF amount for a customer?
Take the MRC from ion and multiply by months remaining
what is the name of the pcs general queue?
impact cam