ECW
From what screen do you schedule appointments from?
Resource Schedule
How should every individual be greeted upon entering a Cano Health Center ?
Welcome to Cano Health
How often should a patients demographics be verified ?
During every visit or call
You can cut and paste an appointment.
False
What is the last document that is given to the patient upon check out?
Visit Summary
Where would you find an action that has been assigned for your review ?
T Jellybean
What type of information are global alerts used for ?
Medical Alerts, Language Alerts, Billing Alerts
How often should a patients insurance eligibility be verified ?
Prior to every visit
Front desk can void/refund a payment.
False
Where do you leave insurance eligibility notes in the appointment screen ?
Billing Notes
Where would you find the patients past and future appointments ?
Encounters
What are essential items all patients should bring into their first appointment ?
Can a patient with transportation have appointments at different centers on the same day?
No
The different levels of Cano Life are Silver, Gold & Diamond.
True
What would be the status of the patient when waiting for the Medical Assistant ?
MA Ready
What does a red jellybean indicate?
High Priority
If the desired option is not available when selecting the patient's pharmacy, what must you do?
Submit a ticket to eCW
How should the patient’s name be written in their eCW chart info?
Exactly how it's listed on their insurance
HMO Medicare patients qualify for Cano Life
True
When is it okay to over book a schedule ?
When there is approval from the center manager
From what screen should we never schedule appointments from ?
Patients Hub
Detractors are patients who ?
Rate us 0-6 and are unhappy with their visit
If there's a discrepancy with a Medicaid/Medicare patient's insurance, who should assist the patient?
Benefit coordinator
False
What must you do when patient request a refill of their medication ?
Create a telephone encounter