Research
Only this many teammates can sit in on your research before participants start feeling like they're in a fishbowl.
What is 3?
Hit up this Slack channel if you need help pulling usage data from the Analytics team.
What is ask-amplitude?
Ride shotgun with Falcon Complete Analysts in this monthly observation program.
What are FC Ride-Alongs?
This three-part design system includes Figma libraries, documentation, and components organized into Core and Kestrel libraries.
What is Glide?
According to Cooper, user interfaces should be based on this type of model rather than implementation models.
What are user mental models?
This is your one-stop shop for all things research: templates, security tips, and all the resources you didn't know you needed.
What is the Research Hub?
This handy template helps outline clear roles & responsibilities to prevent confusion and delays on projects.
What is the DACI Matrix?
You might chat with someone about your New Year's Resolutions and catch up on the latest episode of Traitors during this monthly meet-up.
What is Coffee Chat Roulette?
Binge-watch your way to becoming a Glide-pro with this; it's like Netflix, but for our design system!
What is the Glide Video Library?
Cooper advises designers to imagine users as very intelligent but also having this characteristic.
What is very busy?
This newly introduced tool is your research command center- organize research, create highlight reels, and compile insights.
What is Dovetail?
Spy on our competitors (legally!) with this tool to understand the market & industry and help inform design decisions.
What is Klue?
This space allows designers to share work in flight and receive feedback on all things Falcon and Kestrel.
What are Design Critiques?
Leave no design spec untouched with this document that helps developers know exactly what designs to produce.
What is the Design Handoff Checklist?
Forget about beginners and power users—Cooper says design for this skill level that's juuust right.
What are intermediates?
Want real-time feedback from users in their natural habitat? Use this method to catch users within their workflow.
What is a banner survey?
Need to collaborate with non-design stakeholders on a roadmap? Use this tool.
What is Miro?
Brandon recently gave a demo of this Kestrel feature that supports three types: custom, system, and query.
What are Kestrel Variables?
Join the debates about what to call things and how to organize them in this Slack channel.
What is #ask-kestrel-taxonomy?
If users bothered to type it in, your app better do this, because nobody likes repeating themselves! - Cooper
What is remember it?
Producers can put you in touch with these CrowdStrikers if your research is related to CAO, for example.
Who are OverWatch Analysts?
Use this GenAI agent to help guide you through the design lifecycle & connect you with the correct info & resources.
What is the (brand-new!) Product Design Process Support agent?
Rebecca led a December 2025 panel discussion on navigating these types of challenging work situations.
What are ambiguous/consistently evolving tasks?
This is the max number of temporary nodes that are visible per view at any given time.
What is 1?
Rather than asking users for permission, Cooper recommends enabling users to do this with the interface.
What is direct (manipulation)? (or What is enable users to direct?)