Research
This max number of team members can observe research sessions without overwhelming participants.
What is 3?
This Slack channel helps you pull product usage data when you need assistance from Product Insights.
What is ask-amplitude?
Connect with Analysts through this program to observe sessions of real customer workflows and pain points.
What are FC Ride-Alongs?
This three-component design system includes Figma libraries, guidelines/documentation, and components organized into Core and Kestrel libraries.
What is Glide?
According to Cooper, user interfaces should be based on this type of model rather than implementation models.
What are user mental models?
Your one-stop shop for research goodies: templates, security tips, and all the resources you didn't know you needed.
What is the Research Hub?
This matrix template and process helps outline clear roles to prevent confusion and delays.
What is the DACI Matrix?
You might chat with someone about your New Year's Resolutions and catch up on the latest episode of Traitors during this monthly meet-up.
What is Coffee Chat Roulette?
This video library provides essential onboarding paths and resources to get designers up to speed with the Glide design system.
What is the Glide Video Library?
Cooper advises designers to imagine users as very intelligent but also having this characteristic.
What is very busy?
This shiny new tool is your research command center: organize research, create highlight reels, and compile insights.
What is Dovetail?
Spy on our competitors (legally!) with this via Okta to understand market context and inform design decisions.
What is Klue?
This space allows designers to share work in flight and receive feedback on all things Falcon and Kestrel.
What are Design Critiques?
This checklist is your handoff MVP—complete with Dev Mode annotations and status updates to keep everyone in sync.
What is the Design Handoff Checklist?
Cooper advises to optimize your design for this user skill level, not beginners or experts.
What are intermediates?
Use this method to get feedback from users within the console.
What is a banner survey?
Let developers know exactly what designs to produce with this tool.
What is Figma Dev Mode?
Brandon recently gave a demo of this Kestrel feature that supports three types: custom, system, and query.
What are Kestrel Variables?
Engage in discussions about identification, characterization, classification, and naming of data in this Slack channel.
What is #ask-kestrel-taxonomy?
Rather than asking users for permission or making them discuss, Cooper recommends enabling users to do this with the interface.
What is direct (manipulation)? (or What is enable users to direct?)
Producers can put you in touch with these CrowdStrikers if your research is related to CAO, for example.
Who are OverWatch Analysts?
Need to collaborate with non-design stakeholders on a roadmap? Use this tool.
What is Miro?
Rebecca led a December 2025 panel discussion on navigating these types of challenging work situations.
What are ambiguous/consistently evolving tasks?
This is the maximum number of temporary nodes that will be visible per view at any given time.
What is 1?
Cooper's principle states that if it's worth the user entering, the application should do this with that information.
What is remember it?