Cash Settlement
Can a non-drivable vehicle be cash settled?
No! Non-drivable vehicles are not eligible for cash settlement
Can I fill out the entire Proof of Loss form on behalf of the insured?
No!
What are the two FastTrack scenarios?
TP rear ended Insd
TP hit insd's unoccupied vehicle
0.3 * Labor Hours
True / False:
A witness must be over 18 and can live with the insured.
False
Insured reports the claim as a rear-end collision. After reviewing the appraisal, you notice damages on the rear drive-side door.
Should this claim still be Fast Tracked?
No, damages don't support loss cause. Further review is required.
Can I cash settle a vehicle that has a lien?
No, lien must be paid off and Lien Payout Letter provided.
True /False
The Agent/Broker is the handling advisor
TD Meloche Monnex
Your insured is rear-ended. Third Party admits faults and provides everything...except their policy number. They say "trust me, I'm insured."
Should we Fast Track the claim?
No, we need a policy number not just good vibes
You're cash settling the Third-Party. What key document is required?
Final Release Form
Do all Proof of Loss Forms need to be sent via TDI Secure Email?
Yes, they do. The customer must also return the completed form through the TDI Secure Email link.
Insured (Alberta) was in B.C, vehicle was parked on the street and TP (ICBC) hits the parked vehicle.
Can we Fast-Track this claim?
Yes
Insured's front driver-side window was shattered, no mechanical issues and no lien - Can we cash settle this claim?
No, it's a vandalism claim and unsafe to drive - we must proceed with repairs.
Who do you send a notification to outside of Auto PD for a Total Loss claim?
Bonus - How do you send that activity?
Underwriting
You open Loss Details on a claim and see the following fault rules, which rule are we able to Fast-Track?
- 6.4
-11.3
- 5.2
- 20.1
5.2 - Rear End