Defining Moments
E.V.S acronym
What is Eye Contact, Voice Projection, and Smile?
The exchange of appreciation of acknowledgement for an achievement by an employee.
Bathroom cue of clean
What is blue water, toilet strip, toilet paper sticker
The frequency of staff and management training on Positive Impressions Strategies.
What is at least every 6 months?
ACT acronym
5-7 minute interaction with staff used to energize teams and teach desired behaviors?
What is the Daily Huddle?
Requirements of Operational Picture Perfect
What is a new pillow and new mattress cover?
The percentage of passing criteria on the compliance audit.
What is 80%?
The percentage of communication that is visual, higher than what you saying verbally, and how you say it vocally.
What is 55%?
The percentage of staff who have reported to have left their job due to their manager.
What is 75%?
SMART acronym
What is Specific, Measurable, Achievable, Realistic, Timeframe?
The time utilized between managers to go over feedback from patient rounds.
What is Patient Visitation Round-Up Meeting?
The 6th step during High Profile Cleaning
What is cleaning and disinfecting the bathroom?
What is a a Traveling WWF Wrestling Belt?
Digestible data board requirements
What is a title, HCAHPS question, HCAHPS Hospital overall goal, score, and n-size, unit goal, score, and n-size, and the date it was updated?
Name of the person assigned when a service recovery comes up to revisit the patient on their experience, and continue to follow up.
What is a Patient Champion?