Conflict Resolution Process
figuring out the issue at hand
What is Identify the Problem
Coming up with a solution where you both win
What is Win-Win-Negotiations
Breathe in slowly through the nose and out the mouth
What is Take Deep Breaths
Me and Tiffany have been having a hard time being best friends again after she told my secret. Do you think you could help us figure things out?
What is Asking for Help
Thinking of ways the issue can be solved
What is Brain-Storming Solutions
You both give-take a little of what you want
What is Compromise
A way to communicate your thoughts and feelings about an experience
What is Use "I" Statements
"I'm sorry for telling a lie on you and getting you in trouble "
What is Apologize
Respectively telling each other how you feel
Express Feelings
Stopping yourself from doing something
What is Avoid
A communication skill that requires more than just hearing the words a person says
What is Listen Actively
"I don't feel like arguing with you right now, so I'm going to let you have it..."
What is Walking Away
Coming to the conclusion on what is best for both parties
What is Choosing the Best Solution
To make a problem or situation less serious or easier to solve
What is Smooth it over
expressing needs in a way that would not offend or hurt anyone
What is Respectful Communication
I came to tell you what's been going on since the last time we talked...
What is Follow-up