Pests
What pest is known for spinning webs?
Spiders.
Bonus: Required Roach.
What should you do if you don't fully understand a customer's concern?
Ask clarifying questions.
Bonus: Bonus Beetle
What Matters More Than Speed?
Doing The Job Correctly. Safety. Quality.
Bonus: Bonus Beetle
What would you do if you disagreed with how something is done?
Communicate with Co-Workers/Managers
Ask Questions to better understand
Bonus: Bonus Beetle
Which direction does the sun rise from?
East.
Bonus: Bonus Beetle
What pest can chew through wires and leaves droppings?
Rodents (Mice, Rats)
Bonus: Bonus Beetle
What should you do immediately after finishing a phone call?
Document the conversation.
Bonus: Required Roach
How often should you do a walk around inspection of your vehicle? Checking to make sure things are secured and nothing happened to your vehicle while you were away.
Every time you get ready to leave again.
Bonus: Required Roach
Tell us about a time you were under pressure and still had to do things in the right way.
Key words- Prioritization, Integrity, Calm decision-making.
Bonus: Bonus Beetle
How many months have 28 days?
All 12 of them
Bonus: Required Roach
What pest becomes aggressive when disturbed?
Wasps.
Bonus: Bonus Beetle
What should you do if a customer cuts you off while you're talking?
Stay calm. Be Professional.
Bonus: Bonus Beetle
What should you never do while driving a vehicle?
Text/Use your phone.
Bonus: Bonus Beetle
Tell us about a time you did the right thing when it would have been easier not to.
Key words:Accountability, Integrity, Long-term Thinking.
Bonus: Bonus Beetle
How many ounces are in one pound?
16.
Bonus: Required Roach
What bugs gather on sunny walls?
BoxElder Bugs
Bonus: Bonus Beetle
What matters more than being right in a customer interaction?
Being professional
Bonus: Required Roach
What should you do if your vehicle starts hydroplaning?
Ease off the accelerator and don't apply brakes. Stay calm.
Bonus: Required Roach
Tell us about a time you had to stay calm in a stressful situation.
Key words- Emotional control, communication, calm.
Bonus: Bonus Beetle
If a rooster lays an egg on a roof. Which side does it roll off?
Neither.. Roosters don't lay eggs.
Bonus:Required Roach
What are two Main cockroaches we see in Utah?
Oriental, and German.
Bonus: Required Roach
What should you do if a customer asks for something outside of your job/training?
Apologize let them know you'll get the correct information for them.
Bonus: Bonus Beetle
When should you secure your equipment in your vehicle?
After each use.
Bonus: Required Roach
Tell us about a time you made a mistake at work that you had to fix.
Key words:Ownership Accountability, Learning outcome.
Bonus: Bonus Beetle
What comes once in a minute, twice in a moment, but never in a thousand years?
The letter "M".
Bonus: Bonus Beetle