We've Got Standards
When folding a stack of tops for a presentation, what should always line up?
What is, zippers, buttons, and collars.
This system generates information that tells us exactly what is needed to replenish the floor?
What is RFID, aka radio frequency identification system.
You are asked to process returns from the cash desk, what is step 1 of the process?
What is, ensure the product has been sensored.
Shipment arrives for the day, and there are several BBR orders for guests- what task needs to be done immediately?
What is, barcodes need to be scanned into the BBR App for pickup.
In a standard pant fold, this part is left facing out.
What is the pant crotch.
You found a horribly stained white love tee on the sales floor, cleaning did not help- what will your next steps be?
What is, fill out a damage slip, move product to damage in RFID, and place in damages bin at back computer.
It's markdown Wednesday and you're adding new product into the MD destination. How does it need to be organized?
What is, by size.
A guest comes up to you at DOFI asking to pick up an order- what steps do you need to take?
What is, ask what type of order (BBR/BOPIS), check their ID or confirmation email, check-out their order using the correct app (BBR or PPS), and double check the order process is completed in our system.
This is the ideal number of units that should hang on a U bar.
What is 27 units.
In receiving shipment, what zone do you select on the RFID wand?
What is backroom.
You are placing shipment on the salesfloor and cannot find a product(s) destination, what do you do?
What is, ask your floor leader for direction.
In placing returns back onto the floor from BOH, you notice some styles you hadn't seen before- what do you do?
What is, check the price in x-store and sticker accordingly.
In following Color Theory, how should bottoms be organized in the pant walls?
What is, lightest to darkest- black being on top.
You are putting away backstock, and cannot find a spot for a new style of shorts- what needs to be done?
What is, finding a spot that makes the most sense by style, label, & fold as other like items are!
In helping a guest find the perfect Swiftly, you notice a hangtag is not present on product the guest decided to purchase. What needs to happen?
What is, make the product a hangtag, and ensure an rfid tag is written prior to ringing up the guest.
Markdown stickers never go on this spot of a hangtag.
What is, covering the original price.
Gold Standard is something that should be prioritized when/why?
What is, before open, throughout the day, & at close. This is to create a premium look & feel for our guests!
Processing team just finished boxes for the evening, what is the final step they must take once product has been put in it's designated location in RFID?
What is, reset the Planogram.
What is the minimum number of units required for each product on the sales floor?
What is, 1.
At cash, a guest brings two identical swiftly's to you. One has a $49 markdown sticker, and the other does not. They would like clarification of cost. What are your next steps?
Honor the sticker price, but after the guest leaves check in with your floor leader on how to proceed with any other mis/marked units of the same style.