NEW PRODUCT
KNOWEDGE
KNOWEDGE
The name says Italy. The product label says otherwise. ItalSofa is actually manufactured in this country
What is Vietnam?
We can't hit the goal if don't know what it is. This is the store's written goal for Labor Day Weekend
What is $280,000 written?
Italian name, Italian heritage—Natuzzi Editions is manufactured here
What is Romania?
Make Jeffrey and Dan proud: our newly updated Customer Experience has this many steps
6
Before taking a new Up and before your coworker gets mad—this must be checked and completed every time.
What is Trakwell?
Your client loves the feel of the leather on the Flexsteel Vernon and asks what type of leather it is
What is not leather? What is a leather-like, synthetic fabric?
100% would be a bullseye, but this is the store and HFC close rate that we're shooting for
What is 30%?
FCP's natural enemies: these are the performance fabrics from Ashley and Jonathan Louis
What are Nuvella, LiveSmart and Crypton?
First impressions matter. These are Step 1 and 2 of the Customer Experience
What are Connect and Cultivate?
(previously called Greet and Re-approach)
Nothing like sending a customer to closed warehouse. Know these warehouse pick-up days and operating hours
What is 8:00AM-4:30PM every day except for Sunday?
It's big, it's green, and it's not the Hulk. Name this new Ashley sectional.
What is Carriage View?
If you don't know these by now, what planet are you living on? State all three weekly HFC lead measures
What are 3 quotes, 1 quote conversion, and 2 deposits?
Good things come to those that wait. According to the Hub, this is the lead time for Violino special orders
What is 4-6 months?
Before prescribing the medicine, diagnose the problem. This is Step 3 of the Customer Experience.
What is Consult?
(previously called Discovery)
Save now, procrastinate later. Our Labor Day Promotion (save up to $1000) ends on this day.
What is Monday, September 14?
It's called the Dreamer, but don't sleep on its features. Name three.
What is leather-match cover, zero-gravity mechanism, and premium-quality sound system?
Want an extra 10% on your monthly FCP check? Your FCP delivered percentage needs to clear this number
What is 5.0?
Good morning, Vietnam! The lead time for Ashley special orders from 335
10-12 weeks
You've asked the client thoughtful questions. Now present the solution. This Step 4 of the Customer Experience
What is Create?
(previously called Presentation)
Your client wanted it yesterday. Give the required lead time and cut-off time for a rush deliver request
What are 2 business days and 2:00PM?
Apparently one model name would have been too easy. Name the dining table, benches, and chairs that make up our new breakfast nook.
What are the Luna dining table, Milano benches, Gibson Dining Chairs?
Consistency pays off—literally. Land in this quarterly delivered sales range to fully meet standards on your evaluation.
What is $210,000-299,000?
Five Ashley Demo Days later, surely something stuck. Name any three Ashley product features or constructions details you learned
What are:
the Ideal Seat: webbed support system, corner-blocked frame, 5x5 12 woven wooden straps, polyester limiter, wood screwed & bolted, three layers of foam, finger joints
Platform Foundation: 100% nylon with nylon webbing, 3x less sagging than sinuous springs, even weight distribution, metals stabilizer bars
Motion Seatbox Construction: powder-coated unitized steel seat box, 8 gauge steel springs, hog-tied, durable high-resiliency foam
Stationary Foam: high-resiliency (1.8) cushion, high-density (2.0) yellow foam cushions, 9" ultra plush luxury cushion (feather-fiber jacket
Stationary Fill: recycle polyfill, attached back cushions, bagged and channeled, stress welting
Better-Best Drawer Construction: English dovetails, French dovestails, corner and side blocks, double ball bearing drawer glides, felt lined top drawer
Get the sale, then don't become a stranger. These are Step 5 and 6 of the Customer Experience
What are Close and Care?
(previously Close and Follow-up)
Definitely not loyalty points. With our updated Attendance policy, one unexcused absence gets you this many points
What is 3?