Human Resource Management
Identifies the tasks and responsibilities of a position.
What is a job description?
These use shared leadership.
Performance = ability x motivation x resources
What is the performance equation?
The leadership style that inspires loyalty, enthusiasm and high levels of performance.
What is charismatic leadership?
State exactly what should or should not be done.
What are rules?
Identifies the qualifications needed to staff a position.
What is a job specification?
Two or more members with a clear leader who perform independent jobs with individual accountability, evaluation, and rewards.
What is a group?
A subordinate providing a periodic report to the boss exemplifies this type of vertical communication.
What is vertical (upward) communication?
The process of establishing and implementing mechanisms to ensure that objectives are achieved.
What is controlling?
Alternative plans to be implemented when uncontrollable events occur.
What are contingency plans?
What is recruiting?
Assertively seeking the best solution agreeable to all exemplifies this conflict management style.
What is collaborating in conflict?
An informal (gossip and rumors) discussion among colleagues exemplifies?
What is grapevine communication?
The leadership style based on establishing and maintaining a strong organizational culture.
What is symbolic leadership?
A sequence of actions to be followed to achieve an objective.
What is a procedure?
They allow discrimination when it is reasonably necessary to the normal operations of an organization.
What are bona fide occupational qualifications (BFOQs)?
Using aggressive behavior to achieve objectives exemplifies this conflict management style.
What is forcing conflict?
The receiver's process of translating the message into meaningful form.
What is decoding?
Type of controls designed to anticipate and prevent possible problems.
What are preliminary controls?
Technique enabling people to get more done in less time with better results.
What is time management?
The four functions of human resource management.
What are planning, attracting, developing and retaining employees?
During the production, or performing, stage of the team development process, this management style is most appropriate.
What is empowerment?
Rewarding desired performance is a tactic of this motivational theory.
What is reinforcement theory?
Types of controls taken to minimize the negative impacts on customers or stakeholders that result from faulty outputs.
What are damage controls?
Uses bars to graphically illustrate a schedule and progress toward the objective over a period of time.
What is a Gantt chart?