Front Desk & Things
What is the PA front desk attire?
Green Polo
Name Tag
Cold? Open-front sweater or cardigan *UTDwear preferred
What are University Housing's quiet hours?
What is the "three doors down" concept?
24-Hour Courtesy
If you walk three doors down and can still hear elevated noise from a unit, it's too loud and above normal noise levels.
When are on-call logs due?
After every round is completed.
What is the process if a resident/guest comes to see your RLC or ARLC?
Ask for the name and if they have an appointment
Ask the resident/guest to have a seat
Call or inform RLC/ARLC of the guest and wait for instructions
Do not automatically send guests to coordinators' offices without informing first.
Suspect a group of students is breaking alcohol and/or drug policy? What do you do?
During Business hours
-Call/Inform Coordinator- Coordinator will respond and contact UPD Police.
After Business hours
-Call UTD Police then Coordinator On-Call
What "point of view" are IRs written in?
3rd person:
-Resident John Doe
-Residential Life Coordinator (RLC) Ren Lafleur
-Peer Advisor (PA) Tyler Viator
What are the first things to do when arriving for a desk shift?
Get updates from previous PA on task needing complete ie.. packages
Open tabs on desktop (StarRez, Roompact, Cameras, Microsoft Teams, UTD Email
Name the different resident interactions based on the Comet Curriculum you complete as a Peer Advisor and provide how many and when.
-Comet Connections: 2 per semester
-Resident Engagement: 15 per week
-Campus Engagements: 8 per semester (with different residents)
-Roommate Agreements: completed by the 8th week of the semester
When completing IR, who should and should not be included in the "Involved Parties" field on the form?
What is the exception to this field?
PAs and other staff members should not be included in the Involved Parties field- only residents involved.
Exception: PA or other staff members' names can be added to the field if they are direct victims or the alleged.
At the desk, you may get a call from an "alleged" parent of a resident for a wellness check.
What are your next steps?
-Notify "alleged" parent/family member that you are not permitted to provide details but will try to make contact and have "resident John" to call them.
-Report to the resident's room to knock and announce "University Housing PA"
If the resident present- notify that "parent" is trying to reach them.
If the resident not present- Try to make contact via listed non-emergency number in StarRez
No answer
Notify the Coordinator on Call (after business hours) or the Coordinator (during business hours) for assistance with the Wellness Check.
*If UPD is involved, an IR should be submitted.
A resident can report to you a variety of incidents, such as those that fall under Title IX Sexual Violence, Sexual Assault, Sexual Exploitation, Stalking, Domestic Violence, and other inappropriate sexual conduct.
What do you do?
-IMMEDIATELY notify the resident of your mandatory reporter status
-Contact Coordinator On Call (if after hours) or Coordinator (during business hours)
-Stay with the resident until the appropriate staff arrives
-Confirm with the Coordinator of the appropriate reporting submission after receiving all details of the incident.
How many sets of rounds are completed during an on-call? Provide Weekday (Sun-Thur) and weekend (Fri-Sat).
What do you check during rounds?
-2 Sets of Rounds completed Weekday (Sun-Thur)
-3 Sets of Rounds completed Weekend (Fri-Sat)
During rounds, you check:
-Bathrooms, Media Rooms, Electrical/Mechanical doors, exterior doors, ceiling, spot leaks, or property damage