Active Listening
Listening without interrupting is called this.
What is active listening?
This type of question invites a longer answer and helps mentees share more
What is an open ended question?
The most important rule about sharing personal information
What is confidentiality?
A fun activity to help break the tension and get to know each other.
What is an icebreaker?
These are the standards of right and wrong that guide behavior
What are ethics?
The nonverbal cue that shows you are engaged in a conversation.
What is eye contact?
When you summarize what the mentee said to confirm understanding, you are doing this
What is paraphrasing?
A mentor should always be this type of role model.
What is a positive role model?
When working with younger mentees, your instructions should be this.
What is clear and simple?
One exception to confidentiality is when this happens.
What is a safety concern?
Repeating what someone said in your own words is this skill.
What is paraphrasing?
This reply is what kind of response?
"Don't worry about it! It's no big deal."
What is a non-facilitative (dismissive/minimizing) reponse?
If your mentee shares they are being hurt, you must do this.
What is reporting to an adult?
If a younger mentee acts out to avoid their classwork, this is the function of their behavior.
What is escape/avoidance?
The set of rules about what is right and wrong behavior for PALs.
What is the Code of Ethics?
This active listening skill involves asking for more details to make sure you understand the message correctly.
What is clarifying?
This is the benefit of facilitative responses.
What is encouraging someone to share more, feel understood and stay engaged?
Name two qualities of a good mentor.
What are dependable and empathetic?
(other answers also accepted!)
A mentee keeps interrupting because they want you to pay attention to them. What is the function?
What is attention?
This is the result of breaking confidentiality
What is loss of trust?
This active listening skill involves saying "I understand you're feeling upset"
What is validating?
Name two non-facilitative responses to avoid.
What are judging and giving advice quickly?
(dismissing accepted also!)
The acronym PAL stands for this.
What is Peer Assistance & Leadership?
Name two other functions of behavior besides attention and escape
What is tangible and sensory?
Name two things a mentor must report
What are abuse, self-harm, or threats to others?