The Basics
Training and Certification
The Individual Roles
Staff Expectations + Work Etiquette
Shifts + Schedules
100

T/F: Peer Connections Services are open to Open University students

True

100

The number of direct service hours required of tutors to earn CRLA certification

25

100

Role of a Tutor 

Appointments and drop-in 1:1 tutoring (also anything on page 18) 

100

T/F: All Peer Educators are required to take online FERPA Training.

True

100

Where to find any physical notes, messages or other items that may be given to you by other Peer Connections Staff

Your Mailbox

200

The people to whom Peer Connections offers their service

All Students enrolled in SJSU courses

200

T/F: All Peer Connections CRLA Training Programs Programs have received up to Level 3 CRLA Certification.

True: Peer Connections can deliver training that would grant a Level 3 CRLA certificate 

200

The role of a Peer Mentor

(See Page 22 - Role of the Peer Mentor, any one bullet point)

200

Peer Educators can share confidential information divulged by students to these people only.

The Peer Educator's Supervisor (unless otherwise directed by supervisor)

200

When Peer Educators are expected to wear their name tags

Whenever in the Peer Connections Space or otherwise representing Peer Connections (i.e. Working in the classroom, tabling at events, etc.)

300

The location of Peer Connections

Student Success Center (SSC) 600

300

Day and time of training meetings during the semester 

Thurdays, 4:30-5:45 

300

The type of classes Supplemental Instruction Leaders are embedded in

Classes that have a reputation for high difficulty and/or low-pass rates

300

T/F: While you are a CSU Employee, as an Undergraduate Student Assistant you are not a mandated reporter.

False

300

What to do when you know you will be late to a shift

Call the Welcome Desk (408‐924‐2587) immediately to inform the Welcome Desk Staff and any students that are scheduled to meet with you. Speak with your supervisor later (ASAP) regarding the situation.

400

Peer Connections' service hours

Monday -Wednesday: 9 AM - 5 PM

Thursday - Friday : 9 AM - 4 PM


400

Two of the learning outcomes of Peer Education training

(List any two from Page 11 - Learning Outcomes in the PC Handbook)

400

The Learning Style encouraged by Learning Assistants

Hands on/Applied skills learning

400

Peer Connections’ main form of communication

SJSU Gmail, GChat for quick/urgent matters in need of quick response

400

Locations outside of SSC where Peer Educators might Provide services. 

BBC, Study Hub (i.e. in CVB), SARC, Yoshida Hall, attendance at specific classes, Zoom

500

According to the mission statement, our team empowers students to become _____

Self Directed Learners and Active Global Citizens

500

The twofold purpose of the IPTPC

Through CRLA gives recognition and positive reinforcement to students as well as sets a standard for tutor skills and training.

500

The roles of each of the Foundations Training Leads and their supervisors

Sophie: Supplemental Instructor, Francesca

Aahana: Supplemental Instructor, Francesca

Abigail : Learning Assistant - Ashley

Jaime: Learning Assistant - Ashley

500

The policy regarding connecting with your students via personal social media

Only allowed when you are sure you will not be working with them in your capacity as Peer Educator

500

How to request time off

Speak to your supervisor first (at least two weeks prior) to discuss the circumstances of your time off, then fill out the Schedule Change Request Form