Defining Mediation
Students who are having a disagreement is called what?
What is a conflict?
The reason why mediators and disputants cannot tell their friends about their mediation.
privacy or confidentiality
First step in the mediation process
What is introduction and opening statements
When everyone is happy with the outcome we call this what type of solution?
a win win solution
True or False
It is possible to eliminate conflict?
false
Who mediators can go to if there is an issue between the two disputants during the mediation.
mediation supervisor
Name at least 3 ground rules that disputants must follow during a mediation.
no name-calling, no interrupting, tell the truth, agreeing to try and solve the problem, confidentiality
What is the second step of a mediation?
Agreements/rules
You do this when you restate someone else's comments in your own words.
What is paraphrasing?
I feel angry that you took my pencil. Please do not take my pencil. This is an example of what?
What is an I message.
Mediators should give disputants some really good advice to help with the conflict?
True or False
False
when disputants brainstorm ideas what are they trying to figure out?
A solution to their conflict
What is the 4th step of mediation?
Define problem, ask questions for understanding, brainstorm solutions
Technique used for helping disputants create as many options as they can for solving their conflict
What is brainstorming?
Name two examples of active listening skills.
Eye contact, body language, nodding, asking questions
If someone is being bullied should that be mediated?
Yes or No
Explain your answer
A bullying situation cannot be mediated so It's a
Dean's Issue.
The reason mediators restate what the disputants say (paraphrase).
How would you paraphrase the following statement?
My friend told everybody a secret that I told her and now I my friends won't talk to me.
To check for accuracy or to define feelings?
So what you are saying is.....
what is the fifth step of mediation?
Agreement on solution and closing.
Blaming, hitting, put downs are all examples of what during mediation?
Fouls
True or false
Frustration always leads to conflict?
explain your answer...
No
Someone who saw what happened but does nothing.
Someone who saw what happended but does do something?
A bystander
An upstander
When mediating what are the two things that are needed within the space where the mediation occurs? And why are they needed?
a confidential space and quiet area
What is the third step of mediation?
Telling the story (using I messages)
One disputant is happy and the other one leaves feeling sad and discouraged. Give an example of this type of situation
What is win-lose?
True or False? Conflict can escalate (get worse)
Explain your answer
true