Listening Models
What does PIES stand for?
Priors
Internals
Externals
Strategy
What is the procedure for when you cannot make a shift that you signed up for that is less than a week away?
Post it on the shift swap and message the PSA
What does GEENA stand for?
Genuine
Empathetic
Empowering
Non-judgmental
Assertive
What is an example of grief education?
Potential answers:
Grief is like a rollercoaster; it has many ups and downs.
Grief looks different for everyone.
What are the 4 steps to end a session?
Summarize session
Focus on positives
End on hope
Get up
"What happened after you left your friend's house?" is an example of what type of question?
Hint: it is not open vs. closed
Sequencing question
What is addiction?
Any behaviour that gives a person temporary relief and pleasure that also has negative consequences and to which the individual will return time and again
What are the 5 parts of the disclaimer?
1. Service Ed
2. Hold warning
3. See them on campus
4. One hour
5. How heard?
What is an example of a "past" question?
Potential answer: "What was your relationship like a month ago?"
What are the 4 risk factors when assessing safety in the suicide model?
Prior attempts
Loss to suicide
Alcohol/drug use
Mental health concern
What do we do with hopeless/helpless clients or those who provide 1-word answers?
Do our best to support them. We can ask them what they would like to focus on, but ultimately we should not be working harder than the client.
Which of these is an example of a perception check?
A: That has to be very overwhelming
B: Is it fair to say you felt overwhelmed?
C: What does feeling overwhelmed look like for you?
B: Is it fair to say you felt overwhelmed?
What is the offender awareness exercise?
Thoughts, feelings, body reactions, and triggers leading up to an incident
What do you do if a client expresses a past risk? (i.e., something that is not currently a risk)
Assess their current safety. Then, check in with them to see what they'd like to continue talking about
Why is voice tone important?
It helps with rapport by providing the client with a calm and safe space. It also can help de-escalate a client.