Membership has its perks
Two ways we receive member referrals?
What is: from the BHA referring and filling out referral after we speak with member inpatient
Signs of Burnout
Loss of motivation, feeling empty, loss of hope
Things that define a peer support specialist
Recovery, resiliency and wellness are components of peer provider services.
Sometimes Larry is also known as this
Who is: Batman
The months we usually keep a member on caseload
What is six
Ways to combat Burnout
What is: talk to someone, go for walks, self care in general
Benefits of Peer Provider Services to Individuals
Reduced substance use
►Reduced hospitalization and crisis services
►Improved quality of life and health
►Improved self-esteem
►The (re)discovery of hope
►The development of relationships of trust
These were thrown into the ocean at last years retreat
What is: our rocks with the issue we needed to leave behind
Needed in order to speak with family members
What is an ROI
Professions that experience burnout
Peers, nurses, students, anyone really!!
Things Peer Support Specialist do
facilitate support groups and work one-on-one with share their personal recovery stories
assist people in learning recovery skills and self-management skills for other chronic health conditions.
advocate with individuals for what they need
provide Medicaid peer provider billable services.
The minimum time we should be spending on the phone with members
What is: 10 minutes
What we can use when members are angry on the phone
What is empathy (several other answers)
Ways to build resilience to burnout
What is: Keep perspective of things, maintain a hopeful outcome, take care of yourself
The way in which UHC differs from a traditional mental health setting
we are an insurance company that believes in the power of people.
This is the name of Robert's boat
What is: The Armandina
Peers have in common with members
What is lived experience
Ways to avoid job burnout
What is: manage your work load, avoid exhaustion, reach out for help from coworkers or manager
What is:
Peer specialists respect the rights and dignity of those they serve.
Peer specialists seek to role-model recovery
The kind of club Harrison belongs to
What is: A fencing club