Steps for starting a phone conversation
Steps for ending a phone call
Steps for leaving a voicemail
General rules for electronic communication
Steps for exchanging contact information
100

Ask for the _________ that you are calling

Ask for the PERSON that you are calling.

100

Wait for a bit of a _____.

Wait for a bit of pause.

100

Say who you ____. 

Say who you ARE.

100

Use ______ stories.

Use COVER stories.

100

Trade _______ on several occasions.

Trade INFORMATION on several occasions.

200

Say who you ___.

Say who you ARE.

200

Give a cover story for why you have to __.

Give a cover story for why you have to GO.

200

Say who you are ______ for.

Say who you are CALLING for.

200

Don't get too _________.

Don't get too PERSONAL.

200

Find common ________.

Find common INTERESTS.

300

Ask ____ they are.

Ask HOW they are.

300

Tell the person it was nice ______.

Tell the person it was nice TALKING.

300

Say ____ you are calling.

Say WHEN you are calling.

300

Use the ___ message rule.

Use the TWO message rule.

300

Use your common interests as a _____ ______ for future contact.

Use your common interests as a COVER STORY for future contact.

400

Ask if they can ____.

Ask if they can TALK.

400

Tell the person you will talk to them ____.

Tell the person you will talk to them LATER.

400

Leave your ______ _______.

Leave your PHONE NUMBER.

400

Avoid ____ calling.

Avoid COLD calling.

400

Assess _______.

Assess INTEREST.

500

Give a _____ ______ for why you are calling.

Give a cover story for why you are calling.

500

Say _________.

Say GOODBYE.

500

Say ___________.

Say goodbye.

500

If not interested, change the ______.

If interested, suggest exchanging ________ information.

If not interested, change the SUBJECT.

If interested, suggest exchanging CONTACT information.