Show:
SPRING FUND LUNCH and FUND CAP
PSW, WILSHIRE and SEND SERVICE
100
The final segment of our Spring 2017 Fund Changes was implemented on May 8,2017 and updated Fund Sheets was available on the website same day. How many new funds was added to the Signature lineup?
73 new funds
100
If after 30 minutes of inactivity on the website the user attempts to use the website again, he or she will be prompted to log back into the site. Why?
This is to prevent unauthorized access to the PSW in the event that a user steps away from his or her desk without locking the computer.
200
Identify if the change request is IGO or NIGO: A contract with 280 funds submits a form that adds 4 unique funds but removes 15.
IGO
200
If the user incorrectly enters a passcode 5 times, the passcode will become locked and it means that the user will be unable to attempt to enter another passcode and thus, unable to log into the PSW. The user will need to contact their SCS Rep to unlock passcode on PSW. As an SCS Rep what will you do or how will you unlock the passcode?
1. Verbally Authenticate 2. On the Manage Password page, the CAR can view detailed information regarding the last time a passcode email was sent, the number of resent passcode emails, and the number of invalid passcode attempts. If the Unlock Passcode button is displayed, this means that the user’s passcode access is locked. To unlock the passcode, click ‘unlock passcode’. 3. To complete the Unlock Passcode process, click
300
What is a warning zone?
This is where contracts currently with 276-300 funds in their lineup will be placed. The Warning Zone is used internally to highlight the following contracts: 1. Approaching the system limit of 300 funds (276-300 funds). 2.Under 275 funds and an investment change request will result in the number of funds exceeding 275.
300
Our new notice creation and delivery service, SEND Service, has received a lot of interest and questions about how this service works from our Plan Sponsors, TPAs and Financial Advisors. Plans must qualify for the service and the cost is customized to the plan. That means no estimations and no block pricing. It’s important to set that expectation up front. What are our basis in identifying plans qualifications for the SEND Service?
1. Plan Assets 2. Plan Recur 3. Eligible employees
400
What happened to the contracts with more than 275 Funds?
Contracts that are currently over the limit will be advised to reduce the number of funds selected. A letter from Investments advising of the limit and requesting that action is taken to reduce the number of funds in the lineup will be emailed to Trustees and Financial Advisors.
400
As previously communicated, effective April 3rd, Edward Jones resigned as the advisor on 150 contracts that missed the deadline for submitting paperwork to add the Wilshire 3(21) Service with Auto Execute and agree to the transition of Edward Jones to an RIA. On April 14, these contracts received the Phase 1 mailing. What were the options provided to the Plan Sponsors/Trustee?
1. Complete the Broker Change Request form or RIA Designation and Recurring Fee Request Form to set up a new Financial Advisor 2. Contact Licensing & Compensation to have their contract appropriately repriced if they are not appointing a firm to replace Edward Jones
500
As of May 8,2017, JH is introducing a Fund Cap which will limit the number of funds that can be selected by a Signature contract. What is the maximum fund cap limit?
Maximum of 275
500
What triggers Passcode Cooling Period?
If 5 passcode emails have been sent without a successful login, then the user is prevented from requesting another passcode email. The Cooling Period cannot be bypassed. The user must wait 10 minutes before requesting another passcode.